Natalie Dearman
Dallas,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy work environment . Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Flavorhook (Neighborhood Services)
12.2023 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Maitre D'
Flavorhook (Neighborhood Services)
06.2021 - 12.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Enhanced guest satisfaction by personally addressing concerns and ensuring prompt resolutions.
Hostess
Flavorhook (Neighborhood Services)
03.2021 - 06.2021
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Barista Trainer
Starbucks
12.2019 - 03.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements
- Increased employee retention by fostering a positive, supportive work atmosphere.
Barista
Starbucks
11.2018 - 12.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas
- Maintained regular and consistent attendance and punctuality.
Cashier
Kroger
10.2017 - 11.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Palio’s Pizza
08.2017 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Crew Member
Raising Cane's Restaurants
07.2016 - 08.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Team Member
SUBWAY®Restaurants
12.2015 - 07.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Keller High School
Keller, TX05.2018
Skills
- Strong work ethic
- Professional appearance
- Memory retention
- Allergy awareness
- Dietary restrictions knowledge
- Liquor, wine, and food service
- Team player
- Adaptable and flexible
- Multitasking Abilities
Timeline
Server
Flavorhook (Neighborhood Services)
12.2023 - Current
Maitre D'
Flavorhook (Neighborhood Services)
06.2021 - 12.2023
Hostess
Flavorhook (Neighborhood Services)
03.2021 - 06.2021
Barista Trainer
Starbucks
12.2019 - 03.2021
Barista
Starbucks
11.2018 - 12.2019
Cashier
Kroger
10.2017 - 11.2018
Server
Palio’s Pizza
08.2017 - 07.2018
Crew Member
Raising Cane's Restaurants
07.2016 - 08.2017
Team Member
SUBWAY®Restaurants
12.2015 - 07.2016
High School Diploma -
Keller High School
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