Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Dejesus

Acworth,GA

Summary

Driven collections professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.

Overview

22
22
years of professional experience

Work History

Collections Supervisor

Fiserv
Marietta, GA
08.2019 - Current
  • Supervise and lead a team of collections agents, providing ongoing training, coaching, and performance feedback.
  • Handle escalated customer inquiries and disputes, working to resolve issues in a timely and satisfactory manner.
  • Ensure compliance with all relevant regulations and company policies, including the Fair Debt Collection Practices Act (FDCPA).
  • Investigating and resolve consumer complaints related to fraudulent activities, including identity theft, unauthorized transactions, and deceptive practices.
  • Collaborate with the BBB, CFPB, legal counsel and other regulatory agencies to report and resolve complaints in accordance with applicable regulations and guidelines.
  • Communicate with customers to provide updates on the status of their complaints and address any concerns or questions they may have.

Paralegal

Eskin & Eskin Law
Bronx, NY
10.2017 - 05.2019
  • Manage and organize case files, including client documents, correspondence, and discovery materials
  • Assist with administrative tasks such as filing court documents, processing mail, and maintaining calendars and schedules for attorneys.
  • Assist attorneys with case preparation, including drafting legal documents such as petitions, motions, and responses

Patient Financial Advisor

Beth Israel Medical Center
New York, NY
07.2002 - 11.2010
  • Maintained accurate records of all patient accounts including payments, adjustments, denials and appeals.
  • Assisted patients with completing applications for financial assistance programs such as Medicaid or Medicare.
  • Obtain authorization for medical services from insurance carriers and communicate with patients regarding any out-of-pocket expenses or coverage limitations.

Education

Bachelor of Science - Public Health

Monroe College
The Bronx, NY
05.2019

Skills

  • Excellent leadership and team management skills
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Proficiency in Microsoft office

References

References available upon request.

Timeline

Collections Supervisor

Fiserv
08.2019 - Current

Paralegal

Eskin & Eskin Law
10.2017 - 05.2019

Patient Financial Advisor

Beth Israel Medical Center
07.2002 - 11.2010

Bachelor of Science - Public Health

Monroe College

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Natalie Dejesus