Natalie DeJesus
Princeton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Senior Credit and Collections Analyst
BearCom
04.2024 - Current
- Responsible for all aspects of collections, account reconciliations, responding timely to customer questions, disputes, and maintaining professional customer relationships.
- Accountable for reducing the accounts receivable delinquency of the assigned portfolio of accounts.
- Verify and post account transactions, providing weekly and monthly reporting of AR aging to senior management, to maintain account ledgers.
- Conduct regular reviews of unapplied cash transactions to ensure the proper application of funds.
- Ensure all lien waivers are accurately executed and notarized.
- Identify and resolve discrepancies and errors in payment applications and reconciliations.
Collections Team Lead
Fiserv
08.2019 - 04.2024
- Supervise and lead a team of collections agents, providing ongoing training, coaching, and performance feedback.
- Ensure compliance with all relevant regulations and company policies, including the Fair Debt Collection Practices Act (FDCPA).
- Investigating and resolve consumer complaints related to fraudulent activities, including identity theft, unauthorized transactions, and deceptive practices.
- Collaborate with the BBB, CFPB, legal counsel and other regulatory agencies to report and resolve complaints in accordance with applicable regulations and guidelines.
- Communicate with customers to provide updates on the status of their complaints and address any concerns or questions they may have.
Paralegal
Eskin & Eskin Law
10.2017 - 05.2019
- Manage and organize case files, including client documents, correspondence, and discovery materials.
- Assist with administrative tasks such as filing court documents, processing mail, and maintaining calendars and schedules for attorneys.
- Assist attorneys with case preparation, including drafting legal documents such as petitions, motions, and responses.
Patient Financial Advisor
Beth Israel Medical Center
07.2002 - 11.2010
- Maintained accurate records of all patient accounts including payments, adjustments, denials and appeals.
- Assisted patients with completing applications for financial assistance programs such as Medicaid or Medicare.
- Obtain authorization for medical services from insurance carriers and communicate with patients regarding any out-of-pocket expenses or coverage limitations.
Education
Bachelor of Science - Public Health
Monroe College
The Bronx, NY05.2019
Skills
- Excellent leadership and team management skills
- Excellent communication and interpersonal skills
- Strong attention to detail
- Proficiency in Microsoft office
- Notary public
Timeline
Senior Credit and Collections Analyst
BearCom
04.2024 - Current
Collections Team Lead
Fiserv
08.2019 - 04.2024
Paralegal
Eskin & Eskin Law
10.2017 - 05.2019
Patient Financial Advisor
Beth Israel Medical Center
07.2002 - 11.2010
Bachelor of Science - Public Health
Monroe College
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