Natalie Delarosa

• Led end-to-end client implementations of Fiserv DNA banking software, ensuring smooth transitions from legacy systems.
• Collaborated with cross-functional teams to tailor DNA solutions that met unique client business requirements.
• Conducted in-depth business process analyses and translated findings into precise technical configurations and documentation.
• Provided comprehensive training—both on-site and remotely—to empower client staff with a clear understanding of the new system.
• Coordinated rigorous testing phases and performed troubleshooting to resolve technical issues and minimize system downtime.
• Developed customized reporting and dashboard solutions within DNA to support clients’ operational and regulatory needs.

• Providing service to customers
• Extracting/manipulating data from IOS, Android, and Microsoft devices
• Organizing and editing client photos
• Managing storage devices
• Routinely backing up data

• Conducting performance tuning
• Conducting security audits
• Implementing data security measures
• Monitoring database performance
• Performing database-related troubleshooting

• Analyzing data
• Documenting business requirements
• Creating clear and precise data models
• Managing projects
• Performing risk analysis
• Communicating effectively with stakeholders