Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Delprincipe

Chesterton,IN

Summary

Proven leader with extensive experience at Dairy Queen, adept in staff management and customer service management. Excelled in employee training, enhancing customer satisfaction, and streamlining operations for efficiency. Demonstrated a positive attitude and cash handling expertise, contributing to a significant improvement in service quality and financial accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Dairy Queen
04.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Taking phone calls daily for cake orders.

Party Host

FunFlatables
10.2020 - 08.2022
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
  • Decorated and set tables in accordance with party themes and age groups.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
  • Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies necessary for successful parties.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Education

No Degree -

Power Homeschool
Online

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Staff Supervision
  • Positive Attitude
  • Customer Service Management
  • POS System Operation
  • Customer Service
  • Basic Computer Knowledge

Certification

  • [ServSafe] License - [10/21/27]

Timeline

Shift Supervisor

Dairy Queen
04.2022 - Current

Party Host

FunFlatables
10.2020 - 08.2022

No Degree -

Power Homeschool

Similar Profiles

CREATE PROFILE
Natalie Delprincipe