Natalie DeVries
Chino Hills,CA
Overview
11
11
years of professional experience
Work History
Mental Health Assistant at the Mental Health Inpatient Center
CHOC Children's Hospital of Orange County
10.2022 - Current
- Work alongside nursing staff, physicians, and clinical therapist psychosocial team to provide quality, trauma-informed care according to each patient's individualized plan of care
- Manage and promote a safe therapeutic milieu for patients and staff
- Assist in crisis intervention, de-escalation of patients using least restrictive interventions and removal of hazardous objects
- Assisted patients with activities of daily living, providing therapeutic support throughout their hospital stay
- Communicate with treatment team and family about needs of patients and status of condition
- Lead therapeutic group activities that equip and educate patients about coping skills, mindfulness, emotional regulation, interpersonal communication, and distress tolerance.
Unit Assistant at Mental Health Inpatient Center
CHOC Children's Hospital of Orange County
03.2020 - 10.2022
- Assist in crisis intervention, de-escalation of patients, removal of hazardous objects
- Ensure patient, visitor, and staff safety at all times
- Perform intake and admission process from outside facilities, hospitals, and emergency departments, report all intake waitlist referrals to physicians and charge nurse
- Responsible for calling codes to the emergency response line
- Greet visitors and families, verify relationship to patient, ensuring patient confidentiality
- Assimilate family to the unit upon arrival, answering multi-line phone
- Communicating to treatment team and family about needs of patients, status of condition
- Assist patients in ADLs, ensuring safety at all times
- Assist nurses in assessment of patients, reporting any behavior or statements of concern
- Contact outside hospitals whose patients need placement, placing those patients on the waitlist for review
- Working with a variety of families, those in poverty, experiencing homelessness, multiple mental illnesses across generations.
Admitting Representative III
Hoag Memorial Hospital Presbyterian
07.2013 - 12.2019
- Registered an average of 40+ patient information to facilitate proper patient care and billing by verifying patient insurance eligibility using multiple databases such as Passport OneSource and EPIC
- Collected up to $150,000 per month by using proper techniques for payment transactions to meet or exceed the hospital's department goals
- Performed financial screenings for patients to provide alternatives and program options by application counseling
- Pre-registered patients for admissions, partial hospitalizations, and outpatient services to ensure patient preparedness upon date of service
- Worked in conjunction with patients and hospital staffs to answer phone calls and/or transfer calls promptly to avoid delay of care
- Took initiative to provide supplemental training to new hires and fellow colleagues in order for individuals to sufficiently execute workflow responsibilities.
Education
Master of Science - Child Life
Azusa Pacific University
Azusa, CABachelor of Arts, Psychology -
California State University, Dominguez Hills
Associates of Arts, Psychology -
Santa Ana College
Skills
- Trained in Comprehensive Crisis Management (CCM) and the least restrictive de-escalation methods
- Psychological First Aid (National Child Traumatic Stress Network)
- BLS certified (American Heart Association)
- CPR certified (American Heart Association)
- Familiar with using Windows and Mac computers
- Efficient with Microsoft Word, Excel and PowerPoint
- EPIC Health System, Cerner Health System, Affinity Health System, Powerchart Health System, Chartmaxx, RMS, RIS, Amelior
Volunteer Experience
- Child Life Volunteer, CHOC Children’s Hospital of Orange County, Supervise, interact with and support children as they participate in activities, Prepare and manage developmentally supportive playroom activities, Provide developmentally appropriate play and activities at bedside, Ensure a clean and safe environment, disinfect toys and equipment, Assist with administrative duties and child life and hospital events
- Volunteer at Community Action Team (CAT), CHOC Children’s Hospital of Orange County, Assist and support with clean-up for local farms at nearby communities, Support food shelters and compile food donations, Aid with various community-based opportunities through CHOC
- Operation Santa Claus, Pick up toy donations during the holiday season from Fire and Police Departments, Transport donations to the Orange County Foster Care Distribution Center, Assist with organization of gift and toy donations into categories by age, gender to ensure easy accessibility for selection, Distribute donations to children and families in the foster care system, adoptive children through social services
Timeline
Mental Health Assistant at the Mental Health Inpatient Center
CHOC Children's Hospital of Orange County
10.2022 - Current
Unit Assistant at Mental Health Inpatient Center
CHOC Children's Hospital of Orange County
03.2020 - 10.2022
Admitting Representative III
Hoag Memorial Hospital Presbyterian
07.2013 - 12.2019
Master of Science - Child Life
Azusa Pacific University
Bachelor of Arts, Psychology -
California State University, Dominguez Hills
Associates of Arts, Psychology -
Santa Ana College
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