Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Natalie Dewland

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Journeys
07.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Assisted in recruiting, hiring and training of team members.

Dispatcher

Modern Group
05.2023 - 07.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Answered phone calls and responded to customer emails.

Sales Associate

Journeys
12.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

Aerie
09.2021 - 12.2021
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed returns, exchanges and refunds in accordance with store policy.

Camp Counselor

Eagles Landing Day Camp
05.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.

Manager of Operations

Slime World
03.2021 - 07.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Edison High School
Edison, NJ
06.2022

Skills

  • Customer Relations
  • Store Organization
  • Records Management
  • Operations Oversight
  • Loss Prevention
  • Inventory Control
  • Staff Scheduling
  • Customer Service
  • Human Resource Policies
  • Customer Service Management
  • Microsoft Office Suite
  • Upselling and Cross Selling
  • Problem-Solving

Affiliations

  • chi omega (gamma mu)

Timeline

Assistant Store Manager

Journeys
07.2023 - Current

Dispatcher

Modern Group
05.2023 - 07.2023

Sales Associate

Journeys
12.2021 - 08.2022

Sales Associate

Aerie
09.2021 - 12.2021

Camp Counselor

Eagles Landing Day Camp
05.2021 - 08.2021

Manager of Operations

Slime World
03.2021 - 07.2021

High School Diploma -

Edison High School

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Natalie Dewland