NATALIE DIAMOND

Managed portfolios for 8 owners across Florida and Ohio, including single-family homes, duplexes, and apartments.

- Oversaw all turnover of vacant properties, achieving the highest rental rates through targeted marketing.

- Handled maintenance requests, rent collection, and ensured compliance with property regulations.

-Reviewed and finalized applications for new residents.

- Administered eviction processes and related legal proceedings

During this period, I dedicated my time to raising my child, who was born with a rare birth defect that required extensive medical care and support. I managed all aspects of our household, ensuring a nurturing and stable environment while coordinating medical appointments, therapies, and specialized care. This experience enhanced my organizational, multitasking, time management, budgeting, communication, along with my creativity and team building, as I effectively balanced caregiving responsibilities with day-to-day household management. My daughter has made excellent progress and is now thriving, allowing me to re-enter the workforce with renewed focus and dedication.

• Managed a 166-unit apartment community, overseeing leasing, maintenance, and resident relations.
• Improved delinquency by 39% through proactive collection efforts and resident communication.
• Reduced operating costs by 21% by negotiating vendor contracts and implementing cost-saving measures.
• Achieved a 94% closing ratio on prospective tenants through effective marketing and sales techniques.
• Prepared daily, weekly, monthly, and annual reports, including budget variance analysis and ROI projections.

• Managed a portfolio of 171 individual properties, handling leasing, property improvements, and tenant relations.
• Increased occupancy from 69% to 96% within 90 days through targeted marketing and aggressive leasing strategies.
• Reduced delinquency by 89% by establishing online payment options and implementing proactive collection procedures.
• Reduced operating costs by 23% through effective vendor management and expense control.
• Maintained property appearance standards through regular inspections and proactive maintenance management.
• Achieved 89% closing ratio and a high resident retention rate of 89.5%.

• Oversaw day-to-day operations of three historic residential apartment communities, three restaurants, and one multi-use building.
• Increased occupancy from 74% to 100% within 90 days through aggressive marketing and tenant screening.
• Decreased delinquency by 97% through consistent rent collection and enforcement of lease terms.
• Increased rental rates by 20% and move-in fees by 25% within one year through market analysis and strategic pricing.
• Reduced the operating budget by 20% through effective cost management and vendor negotiations.
• Managed a multi-million-dollar renovation of a 100% occupied historic Northwood apartment building, ensuring project completion on time and within budget.
• Achieved high performance metrics with a 94% closing ratio and 99% resident retention rate.
• Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
• Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
• Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
• Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.

• Managed all aspects of running a 224-unit luxury residential apartment community.
• Increased occupancy from 79% to 99% within 6 months through targeted marketing and proactive leasing efforts.
• Reduced delinquency by 96% by implementing consistent rent collection procedures and addressing tenant issues promptly.
• Maintained a closing ratio of 88% and resident retention rate of 93%.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Planned special events such as lotteries, dedications and project tours.

• Managed all aspects of leasing for a 542-unit luxury residential apartment community.
• Trained and managed new leasing consultants, setting goals and ensuring deadlines were met.
• Achieved a closing ratio of 86.5% and a resident retention rate of 91%.
• Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
• Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
• Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
• Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
• Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Greeted clients, showed apartments, and prepared leases

• Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
• Planned and prepared for on-location and studio shoots.
• Collaborated with photographer and art director to assist with daily tasks.
• Edited, toned, captioned, and uploaded photographs for publication.
• Managed scheduling requests efficiently to accommodate multiple clients while minimizing conflicts or delays
• Assisted in coordinating logistics for location-based shoots, including securing permits and scouting suitable sites based on project requirements.
• Delivered exceptional customer service by promptly responding to client inquiries and addressing any concerns throughout the project lifecycle.
• Enhanced photographer''s reputation as a collaborative professional by displaying excellent interpersonal skills and consistent professionalism in all interactions with clients and colleagues.
• Facilitated smooth communication between photographers, models, stylists, makeup artists throughout the production process.
• Optimized productivity by assisting with post-production processes such as editing, retouching, and resizing images.
• Assisted clients with makeup & hair, in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations
• Collaborated with other photographers and videographers to capture special event’s & commercials

• Managed all aspects of leasing for a 384-unit LIHTC (Tax Credit/Section 8, Bonded) community.
• Increased occupancy from 62% to 100% within 90 days, resulting in a waiting list.
• Improved resident retention and relations and reduced criminal activity by 98%.
• Achieved a closing ratio of 92% and a resident retention rate of 98.5%.
• Passed all property and file audits for the first time in 3 years, proving strong compliance adherents
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Kept properties in compliance with local, state, and federal regulations.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's environment
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Developed comprehensive emergency response plan, improving preparedness for unexpected events.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.