Natalie Diaz
New York
Summary
Experienced Vet Receptionist with 6 years of customer service and administrative experience. Skilled in managing front desk operations, appointment scheduling, and building client relationships. Proven track record of maintaining organized records and providing compassionate care through volunteer work with NYC Cat Coalition.
Overview
7
7
years of professional experience
Work History
Coordinator
Small Door
12.2024 - Current
- Greeted pet parents with a warm smile and pleasantly asked for sign-ins upon arrival.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Contributed to a positive work environment through excellent teamwork and collaboration with staff members.
- Supported the veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Rescue / Foster Cat Volunteer
NYC Cat Coalition
10.2023 - Current
- Provide comprehensive care for rescued cats, encompassing feeding, cleaning, and socialization to prepare them for adoption.
- Maintain a dedicated and sanitary space to ensure the health and safety of foster animals separate from personal pets.
- Foster collaborative relationships with non-profit personnel and potential adopters to support successful long-term animal placements.
Receptionist
Dermatology Specialist
12.2022 - 06.2024
- Managed front desk operations, greeted patients, and coordinated message intake for patient inquiries.
- Maintained an organized reception area, ensuring necessary materials were available and directed financial queries to appropriate staff.
- Processed patient registrations, verified insurance coverage, and collected co-payments and outstanding balances.
- Coordinated appointment scheduling and maintained patient records, supporting team members in providing exemplary customer service.
Sales Outfitter
Fleet Feet
05.2021 - 11.2022
- Assisted customers with personalized recommendations for footwear and apparel, enhancing satisfaction and meeting their specific needs.
- Consistently met and exceeded weekly sales targets by effectively promoting additional products and cross-selling services.
- Managed cash register operations and upheld the sales floor's organization and visual presentation standards.
Legal Assistant
Grigoropoulos Law Group
04.2020 - 04.2021
- Managed and organized confidential case records and documents, ensuring accurate and accessible information for litigation, settlements, and compensation matters.
- Coordinated client consultations and optimized appointment scheduling to enhance firm efficiency and client service.
- Maintained professional communication between clients and attorneys, facilitating effective case progression and client satisfaction.
Birth Registrar
Jacobi Medical Center
03.2018 - 02.2020
- Verified and processed vital records, ensuring accuracy in the completion and amendment of birth certificates.
- Collaborated with physicians to secure necessary signatures, ensuring legal documents were submitted promptly.
- Established clear communication with patients and families to accurately gather personal information for state records.
Education
Criminal Justice
Borough Manhattan Community College
New York, NY08.2020
Skills
- Active Listening
- Communication
- Adaptability
- Computer Skills
- Attention to Detail
- Administration
- Patient Care
- Interpersonal Skills
- Customer Service
- Problem-Solving
- Critical Thinking
- Creativity
- Leadership
- Organization
- Teamwork
- Animal Care
- Animal Adoption Support
- Scheduling
- Problem Solving
- Time Management
Languages
English
Full Professional
Timeline
Coordinator
Small Door
12.2024 - Current
Rescue / Foster Cat Volunteer
NYC Cat Coalition
10.2023 - Current
Receptionist
Dermatology Specialist
12.2022 - 06.2024
Sales Outfitter
Fleet Feet
05.2021 - 11.2022
Legal Assistant
Grigoropoulos Law Group
04.2020 - 04.2021
Birth Registrar
Jacobi Medical Center
03.2018 - 02.2020
Criminal Justice
Borough Manhattan Community College
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