Natalie DiMercurio
Indialantic
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse Restaurant. Proven ability to engage guests and manage cash handling efficiently. Recognized for promoting teamwork and resolving conflicts effectively, ensuring a positive experience for all patrons.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cleaning Crew Member
A Custom Cleaning
03.2018 - 08.2018
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Bartender
Hangout
12.2016 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
Zio's Italian Kitchen
10.2011 - 12.2016
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Business
University of Tulsa
Tulsa, OK05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Texas Roadhouse Restaurant
10.2018 - 03.2020
Cleaning Crew Member
A Custom Cleaning
03.2018 - 08.2018
Bartender
Hangout
12.2016 - 09.2017
Bartender Shift Manager
Zio's Italian Kitchen
10.2011 - 12.2016
Business
University of Tulsa
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