- Graphic Design/Photography I have four years of experience working with Adobe software like Illustrator, Photoshop, Lightroom, and Indesign
- Dance I did competitive Irish dancing for thirteen years from age five to eighteen I met my goal of reaching the highest competition level and well completing tests towards my teaching license
Natalie Donaldson
Saint Petersburg
Summary
I have proven to be a hospitality leader with extensive experience at Acqua Pazza, Rosebuds, and Sarasota Art Museum. I'm adept in dining room management and guest services with people of all ages. I have excelled in reservation coordination and have exceptional communication skills, enhancing customer satisfaction. And I was part of the creation of the first teen art show at Sarasota Art Museum, showcasing strong organizational and creative skills.
Overview
1
1
year of professional experience
Work History
Head Hostess
Acqua Pazza
03.2024 - 07.2024
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Trained as an additional backup busser for busier shifts.
- Maintained a clean, organized hostess stand and ensured that all opening/closing duties were completed accurately and thoroughly
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Internship- Sarasota Art Museum Teen Arts Counsil
Ringling College of Art and Design
05.2023 - 05.2024
- An Intensive summer, paid internship, which continues through the school year. I learned various aspects of managing and curating the art museum. Weekly, we
would meet with various departments and associated non-profit organizations to learn about their careers and how they relate to managing the museum. I worked with the public by presenting tours of art exhibits, interacting with hands-on events.
and representing the museum. I created promotional material for the museum, including digital marketing and my own blog.
Host
Rosebuds Steak and Seafood House
05.2023 - 04.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Arts - Anthropology
Eckerd College
St. Petersburg, FL05-2028
High School Diploma -
Cardinal Mooney High School
Sarasota, FL05-2024
Skills
- Exceptional communication
- Table bussing
- Greeting and seating
- Reservation planning/management
- Graphic design
Interests
Timeline
Head Hostess
Acqua Pazza
03.2024 - 07.2024
Internship- Sarasota Art Museum Teen Arts Counsil
Ringling College of Art and Design
05.2023 - 05.2024
Host
Rosebuds Steak and Seafood House
05.2023 - 04.2024
Bachelor of Arts - Anthropology
Eckerd College
High School Diploma -
Cardinal Mooney High School
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