Natalie Donham
Shift Supervisor
San Diego,CA
Summary
Dynamic Shift Supervisor at Starbucks with proven expertise in team leadership and operational efficiency. Skilled in employee training and conflict resolution, I foster a customer-oriented environment that enhances satisfaction. Successfully managed inventory and cash handling, ensuring smooth service in a high-volume setting while maintaining quality assurance.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2019 - Current
- Oversee day-to-day operations of a high-volume Starbucks location, managing a team to ensure customer satisfaction and smooth service
- Handle customer inquiries, complaints, and resolve issues in a timely and professional manner
- Supervise and train staff members, ensuring that all policies and procedures are followed
- Manage employee scheduling, inventory, and ensure all tasks are completed within strict deadlines
- Coordinate opening and closing duties, including cash handling, banking, and store cleanliness
- Cultivate a positive, efficient, and customer-focused team environment
Office Assistant (temporary)
Anderson & Yocum APC
08.2018 - 07.2019
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Inventoried and ordered materials, supplies and services.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered phone calls and directed them to appropriate personnel.
- Organized and scheduled meetings and appointments for management.
Education
Some College (No Degree) - Mass Communications
Arizona State University
Tempe, AZSkills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Cash handling
- Staff scheduling
- Conflict resolution
- Performance evaluation
- Quality assurance
- Operational efficiency
- Sales monitoring
- Attendance oversight
- Customer-oriented
Awards
- Coffee Master
- Partner of the quarter
Timeline
Shift Supervisor
Starbucks
07.2019 - Current
Office Assistant (temporary)
Anderson & Yocum APC
08.2018 - 07.2019
Some College (No Degree) - Mass Communications
Arizona State University
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