Natalie Dovgan
Portland,United States
Summary
Conscientious Healthcare professional offering 1.5 years of experience in Adventist Health. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
2
2
years of professional experience
Work History
Laboratory Assistant
Adventist Hospital
10.2023 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Contacted physicians, nursing stations, or reference laboratories for test orders and results.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Recorded and analyzed data to produce reports of results.
Patient Care Coordinator - Float
Adventist Health Portland
02.2023 - 10.2023
- Assisted 7 Specialty Clinics with front desk duties: answered phone calls, scheduled appointment, routed my chart messages, created encounters in epic.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments for visits.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinics.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Certified Medical Assistant - Medical Assisting
Cope Health Solutions
Portland, OR09.2024
Skills
- Immunization Administration
- Phlebotomy Techniques
- Specimens collection and processing
- Rooming Patients
- Fluent in Russian
- EKG Placement
- Zio patch placement
- Vital signs monitoring
Timeline
Laboratory Assistant
Adventist Hospital
10.2023 - Current
Patient Care Coordinator - Float
Adventist Health Portland
02.2023 - 10.2023
Certified Medical Assistant - Medical Assisting
Cope Health Solutions
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