Natalie DuBuc
Summary
Dynamic and results-oriented professional with a proven track record at RSVP of Central Oklahoma, adept in enhancing customer satisfaction and streamlining operations. Skilled in executive support and effective communication, demonstrated through strategic advisory roles and optimizing organizational efficiency. Excelled in fostering employee relations and maintaining information confidentiality, contributing to a positive and professional work environment.
Overview
17
17
years of professional experience
Work History
Executive Administrator
RSVP of Central Oklahoma
08.2006 - 09.2017
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Served as a trusted advisor to the Executive Director providing guidance and support in strategic decision making.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Maintained a professional work environment by overseeing equipment procurement, and facility management.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
- Developed monthly reports.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Produced monthly invoices, reports, and other deliverables.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
Bartender
TapWerks Ale House and Cafe
04.2000 - 06.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OK05-1994
Skills
- Customer service
- Effective communication
- Employee relations
- Information confidentiality
- Organizational leadership
- Executive support
- Calendar management
- Team collaboration
- Honest and dependable
- Reliable and responsible
Timeline
Executive Administrator
RSVP of Central Oklahoma
08.2006 - 09.2017
Bartender
TapWerks Ale House and Cafe
04.2000 - 06.2011
High School Diploma -
John Marshall High School
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