Natalie Durden
Dayton,OH
Summary
Enthusiastic Customer Service Specialist willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
15
15
years of professional experience
Work History
Material Handler/Inventory Control Specialist
Kohl's Ecommerce
Monroe, OH
10.2020 - Current
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts 100 + to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Input data in Excel to create updated status reports for quick reference of project progress and deadlines.
- Received, sorted and processed damaged goods with vendors or manufacturers.
COB Claims Analyst
Caresource
Dayton, Ohio
05.2013 - 03.2018
- Research and validate other insurance coverage with insurance carriers.
- Effectively prioritize and complete all assigned tasks within appropriate timeframes and with required level of quality.
- Maintain or exceed all established standards for performance, quality and timeliness.
- Reviewed and processed average of 100+ claims, emails and reports per day, addressing providers COB inquiries, solving problems and providing product information.
Customer Service Specialist/Rapid Resolution
United Healthcare
Dayton, Ohio
01.2001 - 10.2009
- Interacts with providers to gather support data and works to resolve discrepancies.
- Perform adjustments for closed, denied and simple claims in real time.
- Demonstrate business practices and personal actions that are ethical and adhere to all Health System and Health Plan policies and procedures.
- Answered average of 100 + calls, per day, addressing provider inquiries, solving problems and providing product information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
New River Community And Technical College
Beckley, WVClark State Community College
Beavercreek, OHHigh School Diploma -
Jefferson High School
Dayton, OHSkills
- Problem Solving
- Clear Communication
- Time Management
- Microsoft Office
- Complaint resolution
- Professional telephone demeanor
Timeline
Material Handler/Inventory Control Specialist
Kohl's Ecommerce
10.2020 - Current
COB Claims Analyst
Caresource
05.2013 - 03.2018
Customer Service Specialist/Rapid Resolution
United Healthcare
01.2001 - 10.2009
New River Community And Technical College
Clark State Community College
High School Diploma -
Jefferson High School