Natalie Durham
Taylorsville,UT
Summary
Strategic and solutions-driven security leader with 15+ years of experience directing global event safety operations for high-visibility organizations. Expert in establishing global governance and safety standards that scale across complex international environments, ensuring the consistent protection of people, assets, and brand reputation. Proven track record in leading high-performing cross-functional teams and implementing multi-year technology roadmaps—including AI-driven risk assessment and predictive analytics—to deliver high-security, low-friction experiences for 100,000+ attendees worldwide annually.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager, Event Security & Operations
Salesforce
01.2019 - Current
- Global Security Strategy & Governance: Direct full-spectrum security operations for flagship global programs, establishing standardized safety frameworks that scale across diverse international venues and ensure consistent protection of people and brand reputation.
- Predictive Technology & AI Innovation: Lead a multi-year technology roadmap by integrating AI-powered video analytics, drone surveillance, and robotics, resulting in a 90% reduction in forensic search times and a 50% decrease in physical entry friction through AI-trained screening.
- Operational Scale & Lifecycle Management: Optimized global security program lifecycles, shortening planning cycles by 25% through standardized frameworks while ensuring peak operational efficiency across multi-venue programs like Dreamforce and Dreamfest.
- Strategic Liaison & Executive Presence: Serve as the primary liaison for strategic events and registration teams, while also coordinating and briefing with C-level stakeholders to align event security posture with corporate business objectives.
- Interagency & GSOC Integration: Collaborate with local/federal law enforcement and internal Global Security Operations Centers (GSOC) to synchronize real-time threat intelligence and incident response.
- Portfolio Resource Management: Maintain accountability for concurrent security resource allocations and vendor performance across the global event portfolio to ensure maximum impact and efficiency.
- Crisis Resilience & Risk Standards: Author global Event Incident Response Guides and safety protocols for a range of environments, from exclusive executive summits to large-scale international programs.
- Global Health & Safety Leadership: Directed comprehensive health protocols during COVID-19 and testing for tens of thousands of global attendees, maintaining business continuity with zero onsite transmission disruptions.
Event Security & Operations Leadership; Assistant Director, Medical Training Program
Kane Consulting / KCI Medical
01.2008 - 01.2018
- Risk-Based Program Design: Engineered and implemented comprehensive event security frameworks that prioritized proactive mitigation, emergency preparedness, and unified command-center coordination under NIMS/ICS.
- Strategic Team Integration: Orchestrated large-scale security deployments by leading integrated teams of private security, local law enforcement, K9 units, and medical personnel to ensure seamless operations and regulatory compliance.
- Operational Readiness & Safety Standards: Established medical response protocols and deployment schedules for events supporting thousands of attendees, ensuring all safety standards met or exceeded industry benchmarks.
- Technical Instruction & Workforce Development: Led 17 EMT/AEMT certification courses as a licensed Advanced EMT, directly managing the training and readiness of emergency response personnel for real-world operations.
Education
Bachelor of Science - Strategic Communication
University of Utah
Salt Lake City12.2012
Skills
- Global Event Security
- Risk & Crisis Management
- Threat Assessment
- Incident Command (ICS/NIMS)
- Budget & Vendor Management
- Security Technology Integration
- Crowd & Venue Operations
- Executive Communication
- Strategic planning
- Cross-functional collaboration
- Operations management
- Data-driven decision making
Certification
- Public Order/Civil Disorder (
- Site Protection & Observational Techniques (NCBRT)
- Law Enforcement Prevention and Deterrence of Terrorist Acts, Customized (NCBRT)
- Biological Incidents Awareness: COVID-19 (NCBRT)
- De-escalation/Verbal Judo
- Advanced EMT (NRAEMT, Utah)
- EMS Instructor & Course Coordinator (UT)
- Stop-the-Bleed Instructor
- NIMS/ICS Certified (IS 015b, 20.14, 100, 100hcb, 106, 200, 700, 701, 702a, 703, 706, 800, 907)
Timeline
Senior Manager, Event Security & Operations
Salesforce
01.2019 - Current
Event Security & Operations Leadership; Assistant Director, Medical Training Program
Kane Consulting / KCI Medical
01.2008 - 01.2018
Bachelor of Science - Strategic Communication
University of Utah