Summary
Work History
Education
Skills
Languages
Timeline
Generic
Natalie Durr

Natalie Durr

Lexington,KY

Summary

Seasoned Member Service Representative and Debit Card Fraud Specialist at Members Heritage Credit Union, adept in customer service and financial transactions. Elevated customer satisfaction by mentoring new hires and enhancing fraud detection processes, showcasing proactive problem-solving and strong client education skills.

Work History

Member Service Representative

Members Heritage Credit Union
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.

Debit Card Fraud Specialist

Members Heritage Credit Union
08.2023 - 02.2024
  • Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
  • Streamlined the process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
  • Developed and conducted training programs for new team members, ensuring a strong understanding of fraud detection techniques and company policies.

Education

Bachelor Of Arts - Linguistics

University of Kentucky
Lexington, KY
12.2022

Skills

  • Customer Service
  • Financial Transactions
  • Customer Support
  • Credit Union Knowledge
  • Client Education

Languages

Spanish
Limited Working

Timeline

Debit Card Fraud Specialist

Members Heritage Credit Union
08.2023 - 02.2024

Member Service Representative

Members Heritage Credit Union
03.2023 - Current

Bachelor Of Arts - Linguistics

University of Kentucky
Natalie Durr