Natalie Dye
St Joseph
Summary
Determined Member Center Manager with over 19 years of customer service, 15 years in management with developing and leading teams. I am looking for a career where I can help lead, coach and developing team members. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Member Center Manager
Honor Credit Union
2023.07 - Current
- Responsible for directing and administering the daily operations of a Member Center.
- Ensures established policies and procedures are followed.
- Effectively leads their team to achieve success regarding goals, organizational strategies, and initiatives that support our Member Promise.
- Partners with the Community Development Officer to identify business opportunities to achieve member growth, deposits and loan goals.
- Collaborates with Real Estate and Business Services teams to achieve a seamless experience for current and prospective members.
- Coach team with practical methods that allow them to confidently provide solutions to members.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
Member Service Manager
Honor Credit Union
2021.07 - Current
- I am responsible for all aspects of the Member Centers and providing an excellent member experience. As needed, I float to Member Centers on an as needed basis within the assigned Region. As I float, I train, coach and help develop the team members. I oversee the needs to the Member Center in lou of the Member Center Managers. I observed behaviors and actions, and coach when needed. I have a strong leadership within the organization which helps allow me to do on spot coaching and lead the teams in the right direction making sure Member Experience is the number one priority. I ensure that policies and procedures are being followed accurately. With the team as well as the members I act with urgency and care to make sure everyone is providing exceptional customer service.
Assistant Store Manager
Lowes Home Improvement
2015.10 - 2021.07
- I was responsible to deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers needs. Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. Conducted safety walks, monitoring use of store power equipment, and coaching associates around safe work practices. I lead a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. I was accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfactions. As well as provide full leadership over the store. Collaborated with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. I also oversaw the Administrative office, researching shortages or overages, depositing cash in the bank, handling register pulls and loans, managing exchange and loaner accounts, and monitoring Customer Service desk activity. For 6 years, I was in charge of running our Inventories for our store as well as our region. This team was ran with 36 people. Learning how to develop a plan on everyone's strengths as well as to get the task completed within 5 days/70 hrs.
Customer Service Specialist/Team Leader
Lowes Home Improvment
2005.04 - 2015.10
- I provided excellent customer service and fulfill all needs for our customers. Responsible for Department, business and overall sales. Created business relationships with businesses and contractors. Managed Commercial builder and contractor account services. Managed inventory control(Cycle counts, inventories, daily replenishments). Used techniques to understand customer needs and make referrals to business partners. Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted customers with opening accounts and signing up for new services. Engaged with customers and present solutions to suit individual needs. Answered product and service questions, suggesting other offerings to attract potential customer. Offered all solutions to the customers: Custom orders, special orders, installed sales, and our exterior solutions. Helped coach, train and develop individuals to help hit their goals/numbers as well as be promoted within the company.
Education
High School Diploma -
Watervliet High School
Watervliet, MI06.2004
Criminal Justice -
Lake Michigan College
Benton Harbor, MISkills
- Multi task oriented
- Organized
- Reliable and dependable
- Detail-oriented
- Excellent customer service skills
- Sales experience
- Determined
- Strives to help and motivate others
- Coaching and mentoring
Certification
- Currently in Integrity Sales Training 2024
- Ignite Leadership Program 2022 Graduate
- Integrity Coaching Program 2021 Graduate
- One of two candidates from Benton Harbor Lowes selected to represent at the annual "Women in Leadership" development program.
Timeline
Member Center Manager
Honor Credit Union
2023.07 - Current
Member Service Manager
Honor Credit Union
2021.07 - Current
Assistant Store Manager
Lowes Home Improvement
2015.10 - 2021.07
Customer Service Specialist/Team Leader
Lowes Home Improvment
2005.04 - 2015.10
High School Diploma -
Watervliet High School
Criminal Justice -
Lake Michigan College
- Currently in Integrity Sales Training 2024
- Ignite Leadership Program 2022 Graduate
- Integrity Coaching Program 2021 Graduate
- One of two candidates from Benton Harbor Lowes selected to represent at the annual "Women in Leadership" development program.
Similar Profiles
Jamie ArmattiJamie Armatti
Member Center Manager at Honor Credit UnionMember Center Manager at Honor Credit Union
Jan SylvesterJan Sylvester
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Jeremy BracheJeremy Brache
Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)Sr. Business Application Systems Analyst at Blaze Credit Union (FKA: Hiway Credit Union)