Natalie Edwards

Work History

University Of Texas Child Development Center

03.2016 - Current

Provided direct supervision and training to staff as well as student assistants in center guideline and protocols daily and provided feedback regularly.
Researched and created training presentations towards child development, classroom management, use of technology and implementation of curriculum.
Created informative packets pertaining to the parenting skills, child development, behavioral problems, community resources, and positive discipline to families and staff supported by research. Provided this information to families via virtual meetings or in person meetings.
Conducted surveys pertaining to training needs and opportunities from staff to better serve them in their professional development.
Aided management in hiring process form many positions such as general assistants, classroom assistants, center maintenance staff, cooking staff.
Aided management in process of terminating employment and handling of termination meeting with staff.
Communicated with resources in the community and gathered information on volunteers available to our center to meet our implementation goals of the year.
Filled out reports backed by research for our team for the year regarding classroom goals on child development and plan of action.

Phoenix Children’s Academy

03.2015 - 03.2016

Assisted front desk staff in answering calls and emails.
Communicated with staff regularly about schedules and time keeping.
Maintained monthly tuition payment records organized and updated.
Maintained office equipment in working order and reported issues in a timely matter.

Target

04.2014 - 04.2015

Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Worked closely with team members to schedule breaks and shifts to meet state regulations.

Victory Christian School

06.2011 - 05.2014

Managed classroom and managed daily paperwork and progress reports for children and their families.
Created and implemented lessons supported by research in child development.
Followed up with families regarding individual child progress and future goals.
Provided individual comfort to families dealing with grief, acclimating to new environment, coping with divorce, coping with behavioral issues.