Natalie Edwards
Midland,US
Summary
Dedicated professional with extensive experience in housekeeping and customer service, notably at Midland Memorial Hospital. Excelled in maintaining high cleanliness standards and enhancing customer satisfaction. Skilled in vacuuming, sweeping, and interpersonal communication, achieving a significant improvement in client feedback. Demonstrated strong multitasking abilities and a commitment to excellence in all tasks undertaken. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Housekeeper
Midland Memorial Hospital
08.2020 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cashier/Store Associate
Dollar General Store
02.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Cashier/Store Associate
Quick Track
04.2020 - 06.2020
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Store Associate/Cashier/Supervisor
Pinkies Beer, Wine & Iiquor
10.2018 - 03.2020
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained tidy and organized store to comply with cleanliness standards.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at th end of each shift.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
Home Health Aide
Two Hearts Home Hearth
01.2017 - 08.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Cashier/Store Associate
Regal Hospitality Solution LA
10.2011 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Restaurant Service
St Thomas Sustainable Development Organization
2 Springfield Rd Morant Bay St Thomas Jamaica2008
No Degree - General Office Administration
Upliftment Jamaica Skills Training Centre Heart
White Horses St. Thomas Jamaica2007
No Degree - Housekeeping
B-CAN BUSINESS NETWORY LTD
Christer Villas Hotel 99A Hope Rd Kingston 6 JA2005
High School Diploma -
YALLAHS SECONDERY SCHOOL
YALLAHS ST THOMAS JAMAICA07.1992
Skills
- Housekeeping
- Residential Cleaning
- Interior and exterior
- Bathroom cleaning
- Dusting furniture
- Customer service excellence
- Merchandise Restocking
- Excellent Communication
- Self-Motivation
- Reliability
Cooking, baking, reading hairdressing
I cook and bake very well, I read a lot of romance, love story, & drama, i love to show off my talent in doing other people hair
Languages
English
Full Professional
Timeline
Cashier/Store Associate
Dollar General Store
02.2023 - 04.2023
Housekeeper
Midland Memorial Hospital
08.2020 - Current
Cashier/Store Associate
Quick Track
04.2020 - 06.2020
Store Associate/Cashier/Supervisor
Pinkies Beer, Wine & Iiquor
10.2018 - 03.2020
Home Health Aide
Two Hearts Home Hearth
01.2017 - 08.2018
Cashier/Store Associate
Regal Hospitality Solution LA
10.2011 - 04.2017
No Degree - Restaurant Service
St Thomas Sustainable Development Organization
No Degree - General Office Administration
Upliftment Jamaica Skills Training Centre Heart
No Degree - Housekeeping
B-CAN BUSINESS NETWORY LTD
High School Diploma -
YALLAHS SECONDERY SCHOOL
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