Natalie Ellis
Hollywood,FL
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
19
19
years of professional experience
Work History
Bartender
Lauderdale Yacht Club
Fort Lauderdale
06.2021 - Current
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender
Hollywood Beach Golf Course
Hollywood , FL
03.2018 - 10.2024
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar for service shift.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
- Planned and coordinated special events to boost customer numbers and profits.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Greeted guests with friendliness and professionalism.
Bartender
Orangebrook Golf & Country Club
Hollywood , FL
10.2020 - 06.2024
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Margaritaville
Hollywood , FL
Aug - 09.2019
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Greeted frequent visitors by name and explained new promotions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Neatly sliced and pitted fruit for garnishing drinks.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Poured wine, beer and cocktails for patrons.
Bartender
Piola
Hallandale , FL
02.2016 - 03.2017
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
Bartender
The Deck Restaurant
Fort Lauderdale, FL
04.2015 - 05.2016
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender
Pelican Hotel/Restaurant
Miami Beach, FL
08.2012 - 09.2014
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender
Club Lexx
Miami, FL
03.2006 - 04.2012
- Processed payments accurately and efficiently with POS system.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Planned and coordinated special events to boost customer numbers and profits.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted frequent visitors by name and explained new promotions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
Dade Christian School
Miami, FL06-1999
Florida Memorial University
Opa-locka, FLSkills
- Beverage Preparation
- Basic accounting
- Menu Memorization
- Food Running
- Suggestive Selling
- Health codes compliance
- Food Service
- Engaging personality
- Bar service preparation
- Customer service expertise
- Responsible Alcohol Service
- New Hire Training
- Complex Problem-Solving
- Maintaining a clean bar
- Order Management
- Professional Appearance
- Cash Register Operation
- Cocktail list development
- Menu knowledge
- Extensive beer knowledge
Timeline
Bartender
Lauderdale Yacht Club
06.2021 - Current
Bartender
Orangebrook Golf & Country Club
10.2020 - 06.2024
Bartender
Hollywood Beach Golf Course
03.2018 - 10.2024
Bartender
Piola
02.2016 - 03.2017
Bartender
The Deck Restaurant
04.2015 - 05.2016
Bartender
Pelican Hotel/Restaurant
08.2012 - 09.2014
Bartender
Club Lexx
03.2006 - 04.2012
Bartender
Margaritaville
Aug - 09.2019
Dade Christian School
Florida Memorial University
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