Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Encinas Duran

Tucson,AZ

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments and office settings. Successful at handling customers' inquiries and complaints. Strives to meet customer needs, drive satisfaction, and close attention to detail.

Overview

2
2
years of professional experience

Work History

Sales Associate

(University of Arizona) Campus Store SUMC
Tucson, AZ
08.2024 - Current
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Front Desk Associate

Snap Fitness 24/7
Buckeye, AZ
09.2023 - 05.2024
  • Conducted tours of the facilities for potential new members interested in joining the gym.
  • Assisted with organizing special events.
  • Performed administrative tasks such as filing documents or updating member accounts.
  • Developed relationships with regular customers through friendly conversation and personalized service.
  • Responded promptly to customer complaints or issues regarding the facility or equipment.
  • Processed membership applications and payments accurately and efficiently.
  • Provided guidance on proper use of exercise machines and other equipment in the facility.
  • Handled customer inquiries in person, via telephone, or email.
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Monitored security cameras in designated areas.

Server

Pt Noodles
Buckeye, AZ
06.2023 - 08.2023
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Operated POS terminals to input orders, split bills and calculate totals.

Cashier

Chipotle Grill
Buckeye, AZ
04.2023 - 06.2023
  • Operated cash register.
  • Ensured high-quality customer satisfaction.
  • Completed food service responsibilities in a fast-paced environment.
  • Maintained cleanliness of checkout area, food countertop, and surrounding areas.

Education

Bachelor of Science - Business Management/Accounting

University of Arizona
Tucson, AZ
05-2028

High School Diploma -

Youngker High School
Buckeye, AZ
05-2024

Skills

  • Multi-Line Phone Systems
  • Information Protection
  • Fluent in English and Spanish
  • Cash Handling
  • Problem-solving skills
  • Time Management
  • Administrative Skills
  • Customer service
  • Security surveillance
  • Safe Food Handling Card

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

(University of Arizona) Campus Store SUMC
08.2024 - Current

Front Desk Associate

Snap Fitness 24/7
09.2023 - 05.2024

Server

Pt Noodles
06.2023 - 08.2023

Cashier

Chipotle Grill
04.2023 - 06.2023

Bachelor of Science - Business Management/Accounting

University of Arizona

High School Diploma -

Youngker High School

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Natalie Encinas Duran