Natalie Erdmann
Elk Ridge
Summary
Dedicated and highly skilled nursing professional with a proven record of delivering exceptional patient-centered care. Known for my compassionate approach, meticulous attention to detail, and adeptness in addressing diverse patient needs. Committed to maximizing patient satisfaction, safety, and overall wellness across various healthcare settings. Organized and dependable, I excel in managing multiple priorities with a positive attitude. Demonstrates a willingness to take on additional responsibilities to contribute to team goals. With a strong focus on empathy and professionalism, I bring a track record of maintaining high levels of patient satisfaction through attentive care and effective communication. Eager to leverage my skills and experience to enhance patient care within a dynamic healthcare team.
Overview
20
20
years of professional experience
Work History
Patient Care Technician
HCA
02.2024 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
CNA
Clipboard Health
04.2023 - 02.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA
Mervyn Sharp Bennion Veterans Home
04.2023 - 02.2024
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Teacher
I Can Do It Myself Pre-School
01.2022 - 05.2023
- Built and strengthened positive relationships with students, parents and teaching staff
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Differentiated instruction according to student skill level
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Remained calm and patient in student interactions to support individual growth and development.
Customer Service Representative
Central Bank
06.2016 - 05.2023
- Greeted customers to facilitate services, determine service needs and accurately assisted according to the customers needs
- Set up new accounts and assisted with existing account questions or problems
- Upheld privacy and security requirements established by BSA regulatory agencies
- Prepared, completed and processed customer account forms and database changes
- Educated clients on how to navigate company systems
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Blend Tech
08.2014 - 06.2016
- Reviewed customer data to assess current issues and determine potential solutions
- Tech support and problem solving with call in customers
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Explained key information regarding products and services to customers to encourage informed decision-making
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Flight Attendant
Skywest Inc.
01.2010 - 07.2014
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail
- Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
- Ensured that prompt communications were distributed between the flight deck and the cabin crew
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays
- Dealt with mechanical and passenger emergencies according to standards
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Office Secretary
Freeway Propane And Fencing
02.2005 - 06.2014
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Received and routed incoming calls and correspondence to promote timely communication
- Assisted with administrative tasks, including filing, answering phones and responding to emails.
Education
Some College (No Degree) in Elementary Education And Nursing -
Utah Valley University
Orem, UTSome College (No Degree) in Nursing -
Snow College
Ephraim, UTHigh School Diploma -
Payson High School
Payson, UTRegistered Nurse
Joyce University
Draper Utah05.2025
Certified Nursing Assistant in Nursing -
Utah CNA Training Centers
Salt Lake City, UT03.2023
Skills
- Emergency situations management
- Vital Signs Monitoring
- Patient Care
- Leadership
- Safety procedures
- Adaptable
- CPR Certification
- Compassionate Communication
- Problem-solving abilities
- Courteous demeanor
- Adaptive team player
- Interactive teaching/learning
- Patient relations
- Quick problem solver
Timeline
Patient Care Technician
HCA
02.2024 - Current
CNA
Clipboard Health
04.2023 - 02.2024
CNA
Mervyn Sharp Bennion Veterans Home
04.2023 - 02.2024
Teacher
I Can Do It Myself Pre-School
01.2022 - 05.2023
Customer Service Representative
Central Bank
06.2016 - 05.2023
Customer Service Representative
Blend Tech
08.2014 - 06.2016
Flight Attendant
Skywest Inc.
01.2010 - 07.2014
Office Secretary
Freeway Propane And Fencing
02.2005 - 06.2014
Some College (No Degree) in Elementary Education And Nursing -
Utah Valley University
Some College (No Degree) in Nursing -
Snow College
High School Diploma -
Payson High School
Registered Nurse
Joyce University
Certified Nursing Assistant in Nursing -
Utah CNA Training Centers
Similar Profiles
Alivia AndersonAlivia Anderson
Certified Nursing Assistant at HCACertified Nursing Assistant at HCA
Tiara ChavisTiara Chavis
Emergency Room Registered Nurse at HCAEmergency Room Registered Nurse at HCA
Alice DrydenAlice Dryden
Personal Care Worker at HCAPersonal Care Worker at HCA
Samrawit AsfawSamrawit Asfaw
Telemetry Monitor Technician at HCATelemetry Monitor Technician at HCA
Steven SupriseSteven Suprise
Rural Mail Carrier at United States Postal ServiceRural Mail Carrier at United States Postal Service