Natalie Escobar
Waddell
Summary
Committed to leading with integrity, fostering inclusive environments, and implementing sustainable solutions that align with team values and organizational objectives.
Overview
18
18
years of professional experience
Work History
Quality Assurance Specialist
VetClaims.AI
06.2025 - Current
- I excelled in quality assurance at VetClaims.AI, where I ensured high standards in customer service operations.
- Reviewed customer service tickets to maintain quality control and compliance.
- Managed customer accounts, fostering strong relationships and enhancing customer satisfaction.
- Corrected paperwork to streamline processes and improve operational accuracy.
Assistant Store Manager
Boot Barn
10.2024 - 01.2025
- As an Assistant Store Manager at Boot Barn, I supported the Store Manager in overseeing daily operations and ensuring the store ran smoothly. I led by example on the sales floor, coaching and motivating my team to deliver excellent customer service and achieve sales goals.
- I maintained merchandising standards, managed inventory levels, and enforced loss prevention procedures to protect company assets. I also assisted with scheduling, training, and developing associates to help them grow and perform at their best.
- Each day, I handled opening and closing duties, ensured compliance with company policies, and helped plan events and promotions that connected with the local community. My focus was on creating a positive, productive environment that reflected Boot Barn’s values while driving strong performance and customer satisfaction.
Manager of Client Review Team
REE Medical
03.2024 - 10.2024
- As the Client Review Manager at Ree Medical, I led a team of 32 employees responsible for reviewing and finalizing veteran disability claim documentation. I oversaw daily operations to ensure accuracy, efficiency, and compliance with VA standards, while maintaining high levels of client satisfaction.
- I trained, coached, and evaluated team members to improve performance, streamline processes, and uphold company quality standards. My role required balancing productivity with empathy, ensuring each veteran’s case received the attention and care it deserved.
- I collaborated closely with other departments to resolve complex cases, implement process improvements, and support company growth. Through strong leadership and organization, I helped the team consistently meet deadlines and deliver accurate, high-quality results in a fast-paced, detail-oriented environment.
Veteran Review Manager
VetLink Solutions
07.2023 - 03.2024
Veteran Review Specialist
VetLink Solutions
01.2023 - 07.2023
Purchasing Representative
AR500 Armor
07.2016 - 07.2017
- Evaluated suppliers by considering price, quality, availability and other criteria
- Interviewed vendors and visiting suppliers’ facilities to learn about products, services and pricing
- Negotiated contracts with vendors and suppliers to obtain the best deals on behalf of the company
- Verified purchases by comparing them to a master list and recommending alternatives for expensive or irrelevant products
- Interacted with suppliers to schedule delivery times and resolve shipping errors
- Authorized payments and maintain receipts, records and inventories
- Attended industry trade shows to learn about and stay current on trends and to meet suppliers
Administrative Assistant
Vision Technical Molding LLC
01.2013 - 01.2013
- Generated Certificates of Compliance for customers who ordered plastic molding to be made by our company.
Administrative Clerk
United States Marine Corps
11.2007 - 11.2011
- Typical duties consisted of the preparation of naval correspondence and messages; preparation and maintenance of directives; preparation of travel orders, completion of general administrative requirements such as leave authorizations, identification cards, and preparation and maintenance of command unit punishment books.
- Other duties performed may overlap those performed by personnel clerks. These include auditing field service records, verifying the information contained in unit diary feedback reports/personnel management reports, preparation of discharge and retirement documents, and verifying the accuracy of the information contained in the MCTFS databases.
Motor Transport Mechanic
United States Marine Corps
11.2007 - 11.2011
- Utilized preventative maintenance services, inspected, and repaired motor transport equipment at the field level
Security
Security
04.2009 - 10.2009
- Provided security for supply missions to other military units on different forward operating bases in Helmand Province, Afghanistan.
Education
Associate of Science - AS - Business Administration and Management
Three Rivers Community College - Company
Skills
- Operations Management
- Support Management
- Customer Experience
Languages
English (Native or Bilingual)
Honors-Awards
Marine Corps Good Conduct Medal, Sea Service Deployment Ribbon, Afghanistan Campaign Medal (w/1 Bronze star), Global War on Terrorism Medal, National Defense Service Medal
Timeline
Quality Assurance Specialist
VetClaims.AI
06.2025 - Current
Assistant Store Manager
Boot Barn
10.2024 - 01.2025
Manager of Client Review Team
REE Medical
03.2024 - 10.2024
Veteran Review Manager
VetLink Solutions
07.2023 - 03.2024
Veteran Review Specialist
VetLink Solutions
01.2023 - 07.2023
Purchasing Representative
AR500 Armor
07.2016 - 07.2017
Administrative Assistant
Vision Technical Molding LLC
01.2013 - 01.2013
Security
Security
04.2009 - 10.2009
Administrative Clerk
United States Marine Corps
11.2007 - 11.2011
Motor Transport Mechanic
United States Marine Corps
11.2007 - 11.2011
Associate of Science - AS - Business Administration and Management
Three Rivers Community College - Company