NATALIE ESPAILLAT
Edison
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Production Support/ Shipping
Massachusetts Design Corp.
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Coordinated shipping logistics for completed orders, guaranteeing prompt deliveries to clients.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Provided reliable administrative support for the production team, enabling efficient task completion.
Guest Services Associate
Topgolf
10.2023 - 02.2024
- Managed multiple tasks simultaneously while maintaining high levels of efficiency throughout shift hours
- Performed cashier duties including processing payments, refunds, and exchanges accurately and promptly
- Participated in training sessions regarding customer service techniques and best practices regularly
- Provided exceptional service to guests by greeting, addressing inquiries, and answering questions
- Created an inviting atmosphere for guests by providing friendly customer service at all times.
Event Ambassador
Topgolf
02.2022 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Efficiently managed crowd control measures in high-traffic areas of events, enhancing overall attendee experience.
- Assisted sponsors with booth setup and provided support throughout the event to ensure positive experiences for both sponsors and attendees.
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
- Utilized problem-solving skills to address any unexpected challenges that arose during events, ensuring minimal impact on attendee experience.
- Processed payments and completed register transactions accurately.
- Actively participated in pre-event meetings and training sessions to stay informed about event details and expectations.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2020
Skills
- Attention to Detail
- Multitasking
- Team Collaboration
- Verbal Communication
- Written Communication
- Time Management
- Hospitality services
- Issue Resolution
- Strong customer service
- Microsoft Excel
- Shipment coordination
References
- Eylin Torres (848) 702-2287 (Former manager)
- Rafaelina Peralta (908) 367-0941 (Former manager)
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Production Support/ Shipping
Massachusetts Design Corp.
06.2024 - Current
Guest Services Associate
Topgolf
10.2023 - 02.2024
Event Ambassador
Topgolf
02.2022 - 02.2024
High School Diploma -
Perth Amboy High School
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