To obtain the position of Director of Student Life at CSULB, leveraging my expertise in student engagement and leadership development to advocate for student well-being and promote positive social change within a diverse campus community.
Overview
6
6
years of professional experience
Work History
Mentor
Millikan High School
08.2022 - Current
Guided a cohort of 15 first-year students, guiding them through academic, social, and personal challenges, leading to a 20% increase in retention rates by the end of the school year.
Designed weekly workshops for 30 students on topics such as time management, campus resources, and leadership skills, enhancing academic success metrics for 90% of attendees.
Collaborated with faculty and staff to develop individualized support plans for 30 students, achieving a 95% satisfaction rate in end-of-semester program surveys.
Store Trainer
In N Out Burger
10.2018 - Current
Implemented training programs for 20 new hires and existing staff across multiple departments, improving performance metrics by reducing onboarding time by 20%.
Facilitated weekly customer service training sessions for a team of 25 associates, achieving a 15% improvement in customer satisfaction scores within six months of implementation.
Designed training materials in compliance with company policies and operational guidelines, ensuring 100% adherence to regulatory requirements over the past ten months.
Education
Bachelor of Arts - Communications
California State University, Long Beach
Long Beach, CA
12-2025
Skills
Proficient in MS Word, PowerPoint, Excel, and Outlook