NATALIE FANNIN
Cherryville,USA
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
8
8
years of professional experience
Work History
Care Coordinator - Auth - Scheduling Specialist
Atrium Health
02.2024 - Current
- Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
- Coordinate and prepare financial estimates for patients.
- Obtains all authorizations needed.
- Directs patients to providers in their insurance plan.
- Reviews benefit and educate patients on insurance coverage.
- Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
- Reviews schedule and confirms schedules are accurate, and time is properly allocated.
- Follows up on all referrals to ensure no care gaps
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Partnering with fellow Atrium Health innovators to build vision boards to successfully execute daily and monthly goals.
- Partnered with clinical staff to meet Health Maintenance satisfactory for providers and patients.
Patient Services Specialist
Atrium Health
01.2023 - 02.2024
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of front-end technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Partnering with fellow Atrium Health innovators to build vision boards to successfully execute daily and monthly goals.
- Partnered with clinical staff to meet Health Maintenance satisfactory for providers and patients.
Patient Service Coordinator IV
Novant Health
08.2021 - 12.2022
- Work directly under the supervision of a physician and clinical supervisor. Assisting physicians for scheduling appointments and surgeries for patients in fast-paced office settings. In addition to overseeing the incoming, internal, and outgoing emergency referrals for both physicians and patients. Providing and reinforcing verbal and written patient education in direct reflection of primary physicians as needed.
- Managing statistics and logistics spreadsheet of patient treatment by Novant Health Orthopedic providers. Providing information to the leadership team monthly.
- Managing the flow of clinic, partnering with clerical staff and supervisors to provide accurate leadership, improvements to support practice operations.
- Partnering with fellow Novant Health innovators to build vision boards to successfully execute daily and monthly goals
Certified Nursing Assistant
Novant Health
08.2020 - 08.2021
- Assists in the provision of patient care under the supervision of a licensed registered nurse. Performing all delegated activities in accordance with approved policies and guidelines of the company.
Certified Nursing Assistant
Piedmont Plastic Surgery and Dermatology
02.2020 - 07.2020
- Work directly under the supervision of a physician and clinical supervisor. Assisting physician in the examination room and during procedures. In addition to functioning as a medical scribe in the electronic medical record system. Providing and reinforcing verbal and written patient education in direct reflection of primary physician as needed.
Certified Nursing Assistant
Caromont Health Medical Center
02.2019 - 02.2020
- Assists in the provision of patient care under the supervision of a licensed registered nurse. Performing all delegated activities in accordance with approved policies and guidelines of the company.
Junior Assistant Retreat Director
Massage Heights Matthews
01.2019 - 01.2019
- Ensuring success of the retreat, collecting account payments, promotion of retreat to surrounding companies for partnership and providing guest/client satisfaction. Along with scheduling appointments for massage therapist(s), provided the goals and motivate the staff for reaching the monthly goals.
Assistant Retreat Director
Massage Heights Dilworth
06.2017 - 12.2018
- Ensuring success of the retreat, collecting account payments, promotion of retreat to surrounding companies for partnership and providing guest/client satisfaction. Along with scheduling appointments for massage therapist(s), provided the goals and motivate the staff for reaching the monthly goals.
Education
Associates - Business Administration
Gaston College
Dallas, North Carolina05.2018
High School Diploma - Health and Science
Forestview High School
Gastonia, North Carolina06.2012
Skills
- Relevant Training:
- Human Relations
- International Business
- Employment Laws and Regulations
- Business Communication
- HR Management
- Introduction to Health Professions
- Skills and Abilities:
- Communication
- Leadership
- Knowledge of both business and medical terminology/resources
- Care coordination
- Insurance verification
- Referral management
Languages
English
Native or Bilingual
Timeline
Care Coordinator - Auth - Scheduling Specialist
Atrium Health
02.2024 - Current
Patient Services Specialist
Atrium Health
01.2023 - 02.2024
Patient Service Coordinator IV
Novant Health
08.2021 - 12.2022
Certified Nursing Assistant
Novant Health
08.2020 - 08.2021
Certified Nursing Assistant
Piedmont Plastic Surgery and Dermatology
02.2020 - 07.2020
Certified Nursing Assistant
Caromont Health Medical Center
02.2019 - 02.2020
Junior Assistant Retreat Director
Massage Heights Matthews
01.2019 - 01.2019
Assistant Retreat Director
Massage Heights Dilworth
06.2017 - 12.2018
High School Diploma - Health and Science
Forestview High School
Associates - Business Administration
Gaston College
Communication Skills
Experience in public speaking, leading team meetings, designing project leads and completing job requirements.
Leadership Experience
- Management experience in large and small business settings.
- Girl Scout camp summer counselor for three years.
- Administration at Novant Health's vaccine clinics assisting patients with correct information, collecting data on vaccine cards and each vaccine and providing each patient with any help that was/is needed.
- Directing patients to correct locations along with scheduling appointments.
- Delegating tasks to team members in each clinical setting and office setting.
Skills And Abilities
Human Relations, International Business, Employment Laws and Regulations, Business Communication, HR Management, Introduction to Health Professions, Communication, Leadership, Delegations, Knowledge of both business and medical terminology/resources.