Natalie Farias
Lawndale,CA
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
OFFICE ADMINISTRATOR
Liberty Taxes
01.2021 - 12.2023
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers and vendors
- Greeted visitors warmly upon arrival at the office premises
- Answered phones professionally while providing accurate information about company products or services
- Developed strong relationships with clients through excellent customer service skills
- Provided customer service support, responding to inquiries in a timely manner.
FRONT OFFICE MANAGER
Caliber Collision
02.2018 - 11.2019
- Managed front office operations, including scheduling staff and assigning tasks
- Performed administrative duties such as filing documents, answering phones
- Ensured customer satisfaction by providing efficient service and resolving complaints
- Maintained accurate records of all transactions, bookings, and payments
- Ensured compliance with safety regulations and company policies
- Maintained accurate records of customer information and transactions
- Resolved conflicts between customers or staff members professionally.
OFFICE ADMINISTRATOR
Boulevard Collision
01.2016 - 02.2018
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers and vendors
- Greeted visitors warmly upon arrival at the office premises
- Answered phones professionally while providing accurate information about company products or services
- Developed strong relationships with clients through excellent customer service skills
- Provided customer service support, responding to inquiries in a timely manner
- Performed general clerical duties such as photocopying, faxing, mailing packages
- Managed accounts payable and receivable processes, including invoicing customers and vendors.
Education
Associate of Arts -
El Camino College
Torrance, CA07.2009
Skills
- Staff Management
- Administrative Support
- Business Administration
- Technical Support
- Payroll Administration
- Customer Engagement
- Office Administration
- Time Management
- Database entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OFFICE ADMINISTRATOR
Liberty Taxes
01.2021 - 12.2023
FRONT OFFICE MANAGER
Caliber Collision
02.2018 - 11.2019
OFFICE ADMINISTRATOR
Boulevard Collision
01.2016 - 02.2018
Associate of Arts -
El Camino College
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