Natalie Farnell
San Diego,CA
Summary
Motivated College Student with an in depth understanding of customer relations. Positive and upbeat team player that is very reliable with a hard working mentality. Eagerly passionate to learn and strive in a new working environment!
Overview
4
4
years of professional experience
Work History
Barista Shift Manager
Braxton's Cafe
Westlake Village, CA
01.2022 - 08.2022
- Generated friendly atmosphere.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained accurate inventory counts to meet customer demands/ sustain operations.
- Engendered customer loyalty by remembering personal preferences/ allergy information.
- Developed beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Oversaw food preparation, restock procedures and monitored safety protocols.
- Created wide variety of hot and cold drinks in average shift with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, ovens, knives, and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned menu preparation and numerous off-label drinks to meet all customer needs.
- Created original, creative artwork for weekly specials board.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Steamed variety of milk and alternative milks in order to provide ideal temperature and texture for each and every diverse type of coffee beverage.
Barista
Coffee Bean & Tea Leaf
Thousand Oaks, CA
05.2021 - 12.2021
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas including cups, lids, powders, syrups, coffee beans, and so much more in order to meet typical high demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, grinders, coffee pots, ovens, and other equipment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated existing, as well as new staff members by sharing my cultivated knowledge and experience of coffees, teas and merchandise with positive reinforcement and respectful coaching.
- Maintained store cleanliness by sanitizing all work areas multiple times daily.
- Pleasantly interacted with customers during busy periods to promote fun and positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and demonstrated skillful and creative latte art to engage customer satisfaction.
- Often closed which included restocking and cleaning counters, floors, machines, dishes, seating areas, and so much more including trash maintenance daily.
- Took customers orders and completed purchases which involved bakery and retail items.
- Answered questions about store policies and addressed customer concerns by delivering friendly service and knowledgeable assistance.
- Greeted over 50 customers per day.
Front Desk Associate
F.O.Y Life
Agoura Hills, CA
02.2020 - 12.2020
- Maintained cleanliness and organization of front desk area, yoga studio, tea bar, and rooms.
- Greeted guests at front desk upon arrival and engaged in pleasant conversation while answering questions and managing check-in process.
- Collected room deposits, paperwork, and payments.
- Used quick responses and dynamic service skills to build relationships, improving customer retention rate.
- Politely welcomed arriving guests, providing information on amenities, policies, and much more.
- Delivered above-and-beyond service to guests, including setting up tours, arranging appointments, and brewing requested teas.
- Used internal software to process reservations, check-ins/check-outs, and purchasing of merchandise.
- Reported facility and room maintenance problems to appropriate personnel.
- Retrieved mail, packages and documents on behalf of co-workers.
- Routinely organized and cleaned/ assisted with laundry, cleanliness of yoga studio, equipment, and front desk area.
- Assisted everyone to keep peaceful, cleanly, and welcoming space for guests, investors, and patients.
Hostess
Calamigos Guest Ranch And Beach Club
Malibu, CA
08.2019 - 02.2020
- Assisted servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supervised server balance and monitored table turnover to accurately seat customers in order to best distribute customer-server ratios.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted in preparing dining room for everyday routine including accurately setting up each table and setting up every decoration while also maintaining hostess station.
- Checked and restocked server areas and organized supplies including bar, utensils, napkins and much more.
- Documented reservations and communicated changes to guests.
- Routinely supported other areas of restaurant as requested, including answering telephones, bussing tables, restocking supplies, and getting drinks/ condiments for guests.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs due to being only hostess.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about directions, hours, seating and menu information.
Intern
Gelt Inc.
Tarzana, CA
06.2017 - 08.2018
- Sorted incoming and outgoing mail, checks, faxes and deliveries, routing to appropriate personnel.
- Used Adobe, Excel to archive paper documents electronically, increasing usability and office organization.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated with various teammates when working on day-to-day tasks and devising new concepts.
- Created over 200 investor binders reports to keep our annual investors informed on their finances.
- Assisted social media team on influencer research.
- Kept reception area clean and neat to give visitors positive impression of company.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Education
Bachelor of Science - Geography-Environment, Sustainability, And Policy
San Diego State University
San Diego, CA06.2024
Associate of Science - Environmental Sustainability
San Diego Mesa College
San Diego, CA06.2022
High School Diploma -
Agoura High School
Agoura Hills, CA06.2020
Skills
- Quick learner
- Organized
- Reliable
- Active listening skills
- Ability to Adapt
- Time management skills
- Positive and friendly
- Customer-oriented
- Goal-oriented
- Natural leader
- Creative problem solver
- Motivated team player
- Cash handling and management
- Data Entry and Analysis
- Verbal and Written Communication
- Food Serving and Preparation
- Coffee and Tea Preparation
- Espresso Machine Operation and Maintenance
- Foam latte art
Accomplishments
- CPR Certified
- First Aid Certified
- CERT (Certified Emergency Response Team) Certified
- Knowledgeable in Excel, Word, and most document based programs
- Typing speed of 50 words per minute
- Over 500 hours of volunteer work
- Cofounder of CERT club at Agoura High School (2020)
Timeline
Barista Shift Manager
Braxton's Cafe
01.2022 - 08.2022
Barista
Coffee Bean & Tea Leaf
05.2021 - 12.2021
Front Desk Associate
F.O.Y Life
02.2020 - 12.2020
Hostess
Calamigos Guest Ranch And Beach Club
08.2019 - 02.2020
Intern
Gelt Inc.
06.2017 - 08.2018
Bachelor of Science - Geography-Environment, Sustainability, And Policy
San Diego State University
Associate of Science - Environmental Sustainability
San Diego Mesa College
High School Diploma -
Agoura High School
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