Natalie Farnsworth
North Branch,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Departmental Technician 9
SOM-MDOC-Thumb Correctional Facility
Lapeer, MI
12.2015 - Current
- HYTA/WRIT/Intake/Release Coordinator
- Record Office Supervisor Backup
- LEIN TAC
- Court/Law Enforcement/FOA Liaison
- Prisoner Parole/Discharge Processing
- Misconduct Entry/Auditing/Forfeitures
- Time Reviews/New Sentences/Amended Sentences, Terminations
- Facility Transfer Coordinator
- Prisoner/HYTA File Maintenance
- Vital Documents / Prisoner Kite Responses
- Maintain Facility Bed Space/ Prisoner Count
- COMS, OMNI, OMS, MCJIN, Talon (LEIN), Outlook,Word, Excel, Access, JDW, Teams, Polycom
- Mobilization Duties
Transportation School Bus Driver
Dean Transportation
North Branch, MI
06.2012 - 12.2015
- Ensured safety of 250+ students ages 3-19 daily by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to the state of Michigan Laws and Regulations
- Promoted good public relations by responding courteously to inquiries from student, parents, or members of the community
- Followed all safety protocols when transporting students with special needs or disabilities.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Attended staff meetings and training sessions regularly for professional development purposes.
Customer Service Representative
Home Depot
Lapeer, MI
06.2003 - 06.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Mentored junior team members and managed employee relationships.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Office Manager
Northwest Propane
Imlay City, MI
05.1994 - 11.1998
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Prepared agendas for meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
Lapeer East High School
Lapeer, MI06-1993
Skills
- Scheduling and calendar management
- Information Protection /Confidentiality
- Document Management
- Workflow Planning/ Prioritization
- Event Coordination
- Effective Communication
- Dependability
- Decision-making capabilities
- Collaboration and Teamwork
- Organizational Skills
- Integrity
- Adaptability
Affiliations
- Active Community Volunteer
References
References available upon request.
Timeline
Departmental Technician 9
SOM-MDOC-Thumb Correctional Facility
12.2015 - Current
Transportation School Bus Driver
Dean Transportation
06.2012 - 12.2015
Customer Service Representative
Home Depot
06.2003 - 06.2012
Office Manager
Northwest Propane
05.1994 - 11.1998
High School Diploma -
Lapeer East High School