Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Ferlin

Natalie Ferlin

Braidwood,IL

Summary

Highly skilled Operations Support Specialist with solid experience in streamlining processes, enhancing productivity and implementing proactive solutions. Strengths include strong analytical abilities, problem-solving skills, and knowledge of operational procedures. Noted for improving efficiency and making significant contributions to customer satisfaction across previous roles.

Overview

5
5
years of professional experience

Work History

Opperations Support Specialist

ATI
Diamond, IL
07.2023 - Current
  • Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
  • Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
  • Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
  • Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
  • Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
  • Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments.
  • Maintained positive interaction with facilities and clients, enhancing client relations.
  • Answered patient questions promptly through email, phone and in person.

Cashier

Rosatis
Channahon, IL
07.2021 - 09.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Teacher's Assistant

SOWIC
Joliet, IL
06.2021 - 06.2021
  • This was a summer school program that I completed after 3 weeks of employment.
  • Provided individualized assistance to students with special needs in the classroom.
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.

Cashier

McDonald's
Braidwood, IL
12.2019 - 02.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Reed Custer High School
Braidwood, IL
05-2022

Skills

  • Reporting and documentation
  • Operational Efficiency
  • Attention to Detail
  • Cross-functional team leadership
  • Multitasking
  • Teamwork and Collaboration
  • Problem-Solving
  • Time management abilities
  • Issue Research
  • Customer Relationship Management
  • Interpersonal Communication
  • Written Communication
  • Expense Reporting

Timeline

Opperations Support Specialist

ATI
07.2023 - Current

Cashier

Rosatis
07.2021 - 09.2022

Teacher's Assistant

SOWIC
06.2021 - 06.2021

Cashier

McDonald's
12.2019 - 02.2021

High School Diploma -

Reed Custer High School

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Natalie Ferlin