- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Cooking
- Avid Reader
- Graphic Design
- Exploring various forms of art, such as watercolor, digital arts, and graphite sketching, to nurture creativity and personal growth
- Video Gaming
- Fashion and Style
- Personal Development and Self-Improvement
- Digital Art and Animation
- Doll and toy collecting
- Toy design
Natalie Filz
SPRINGFIELD,VA
Summary
Results-oriented professional with experience in customer engagement and cross-selling strategies. Known for analyzing customer feedback to enhance service quality and streamline operations, contributing to increased sales and improved guest experiences.
Overview
5
5
years of professional experience
Work History
Lead Barista
Barnes & Noble
03.2024 - Current
- Supervised daily operations and workflow of café to ensure efficient service delivery.
- Trained and mentored junior baristas on beverage preparation and customer engagement techniques.
- Implemented inventory management practices to reduce waste and optimize product availability.
- Developed innovative seasonal drink recipes that enhanced menu offerings and customer satisfaction.
- Streamlined order processing procedures to improve speed of service during peak hours.
- Analyzed customer feedback to identify areas for improvement in service quality and product offerings.
- Collaborated with bookstore staff to create promotional events that increased café foot traffic and sales.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Consumer Insight, Sales Associate
Tosche Station
05.2021 - 06.2024
- Enhanced customer experience by providing product knowledge and personalized service.
- Executed sales strategies to achieve monthly targets and maximize revenue.
- Trained new staff on operational procedures and customer engagement techniques.
- Implemented inventory management processes, reducing stock discrepancies.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Collaborated with team members to create promotional displays that increased foot traffic.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted and participated in event and convention organization, set up, consumer feedback and sale
Education
High School Diploma -
West Springfield High School
West Springfield, VA06-2017
Bachelor's - Business Management
Southern New Hampshire University
Hooksett, NH06-2030
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- Memorization
- Organization
- Conflict handling
- Team management
- Promotional events
- Guest service
- Food running
- POS systems
- Cross-selling strategies
Interests
Timeline
Lead Barista
Barnes & Noble
03.2024 - Current
Consumer Insight, Sales Associate
Tosche Station
05.2021 - 06.2024
Bachelor's - Business Management
Southern New Hampshire University
High School Diploma -
West Springfield High School