Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Fish

Summary

Dynamic Patient Services Representative with a proven track record at Dignity Health Medical, excelling in insurance verification and HIPAA compliance. Recognized for enhancing patient satisfaction through compassionate care and effective communication. Adept at managing electronic medical records while maintaining organization and multitasking in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Patient Services Representative

Dignity Health Medical
04.2023 - Current
  • Maintains patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Conducts pre-registration tasks, including verifying insurance eligibility requirements are met before scheduling appointments.
  • Offers simple, clear explanations to help patients and their families understand clinic/ hospital policies and procedures.
  • Improves patient satisfaction ratings by delivering compassionate and personalized care.

Member Service/ Merchandising Associate

Costco Wholesale
04.2008 - 07.2022
  • Inspected all shipment contents, ensuring alignment with invoices and manifests.
  • Delivered outstanding member services by addressing inquiries swiftly and politely.
  • Ensured strict compliance with OSHA safety regulations.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.

Education

Diploma - Certified Professional Medical Coding

AAPC
Folsom
07-2025

Diploma - Certified Professional Medical Billing

AAPC
Folsom, CA
07-2025

Diploma - Fundamentals of Medical Assisting

Campus- Formerly Named MTI College
Sacramento, CA
08-2023

Skills

  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Eligibility determination
  • Medical terminology
  • Electronic medical records
  • Multi-line telephone systems
  • Multitasking and organization

Timeline

Patient Services Representative

Dignity Health Medical
04.2023 - Current

Member Service/ Merchandising Associate

Costco Wholesale
04.2008 - 07.2022

Diploma - Certified Professional Medical Coding

AAPC

Diploma - Certified Professional Medical Billing

AAPC

Diploma - Fundamentals of Medical Assisting

Campus- Formerly Named MTI College

Similar Profiles

CREATE PROFILE