Natalie Flores
kitchen
Rochester,NH
Summary
Dynamic and detail-oriented professional with extensive experience at Best Western Plus Hotel and Roundabout Dinner and Lounge. Proven expertise in food preparation and customer service, enhancing guest satisfaction through effective teamwork and training. Recognized for maintaining high cleanliness standards and fostering a positive environment, consistently exceeding performance expectations.
Overview
4
4
years of professional experience
Work History
Kitchen Cook
Roundabout Dinner and Lounge
580 Portsmouth Traffic Cir, Portsmouth NH 03801
10.2022 - Current
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Front Desk Receptionist
Best Western Plus Hotel
Traffic Circle 580 US-1 BYP, Portsmouth NH 03801
07.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Housekeeping Manager
Best Western Plus Hotel
Traffic Circle, 580 US-1BYP, Poersmouth, NH 03801
04.2022 - 10.2023
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeper
Best Western Plus Hotel
Traffic Circle 580 US-1 BYP Portsmouth NH 03801
09.2021 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
Bachelor of Social Science - Hospitality And Restaurant Management
Universidad Internacional De Las Americas (UIA)
San Jose Costa Rica 05-2022
Skills
- Cleaning and sanitizing
- Food preparation
- Safe food handling
- Customer service
- Cook training
- Attention to detail
- Time management
- Training and mentoring
- Guest relations
- Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kitchen Cook
Roundabout Dinner and Lounge
10.2022 - Current
Front Desk Receptionist
Best Western Plus Hotel
07.2022 - 10.2023
Housekeeping Manager
Best Western Plus Hotel
04.2022 - 10.2023
Housekeeper
Best Western Plus Hotel
09.2021 - 04.2022
Bachelor of Social Science - Hospitality And Restaurant Management
Universidad Internacional De Las Americas (UIA)