Natalie Foland, MBA, RN-BSN
Atlanta
Summary
Experienced healthcare professional specializing in process improvement, care delivery and coordination, and relationship building. Demonstrated ability to optimize financial performance, enhance clinical processes, and provide ongoing education to interdisciplinary partners to promote efficient and safe care. Aiming to transition into clinical consulting to drive impactful changes in care delivery and therapy quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Case Manager, Pediatric Intensive Care Unit (PICU), Scottish Rite Hospital
Children’s Healthcare of Atlanta
Atlanta
05.2022 - Current
- Managed home health needs for patients with complex chronic illnesses in a 30-bed unit.
- Reduced hospital readmissions through coordination of safe and timely discharges.
- Optimized durable medical equipment accounts to enhance patient and family satisfaction.
- Collaborated with providers and interdisciplinary teams to connect patients with essential resources.
- Led Patient Safety Week initiatives aligned with system-wide care delivery goals.
- Contributed to Quality and Patient Safety Shared Leadership Council to improve overall performance.
Specialty Care Clinical Nurse II, Children’s Physician Group, Rheumatology
Children’s Healthcare of Atlanta
Atlanta
11.2022 - 08.2025
- Facilitated clinical practice guidelines and managed care coordination at patient level.
- Cultivated effective communication between third-party payors, patients, and families to resolve care barriers.
- Designed prior authorization database to enhance specialty medication management.
- Contributed to strategy planning and management of council meetings as leadership team member for Ambulatory Patient and Family Experience Council.
- Developed division training manual, implemented for nurse onboarding within department.
Nurse Clinician II, Cardiac Acute Care Unit, Cardiac Stepdown
Children’s Healthcare of Atlanta
Atlanta
05.2022 - 11.2022
- Coordinated nursing care for cardiac and off-service patients from birth to 17 years.
- Assessed patient needs and implemented appropriate nursing interventions per unit protocols.
- Treated patients with congenital heart defects, nephrology, gastrointestinal, hematology, respiratory, and vascular conditions.
- Communicated care plans effectively with multidisciplinary teams for enhanced patient outcomes.
Registered Nurse, Cardiovascular Stepdown/Telemetry/Progressive Care Unit
Piedmont Atlanta Hospital
Atlanta
08.2021 - 05.2022
- Managed nursing care for five preoperative and postoperative cardiac patients per shift, including LVAD and dialysis cases.
- Prepared, educated, and monitored patients undergoing various cardiac interventions and diagnostic tests.
- Treated patients experiencing acute health issues like myocardial infarction, COPD, and respiratory failure.
- Facilitated patient admissions and discharges through effective communication with patients and families.
Onboarding Specialist, Human Resources
Medical University Hospital Authority
Charleston
05.2018 - 05.2019
- Initiated paperless efforts, achieving orientation program cost savings of $22K.
- Facilitated New Care Team Member orientation and presented AIDET education to all new hires.
- Enhanced employee satisfaction in preboarding communications by 30% through NVivo analysis.
- Expanded survey participation by 40% via development of a digital metric tool using REDCap.
- Restructured orientation program to improve engagement, retention, and compliance.
- Established cross-functional relationships with Nursing Development, Environmental Services, IT, and Public Safety to standardize onboarding workflows.
Senior Coordinator of Patient Services
Hope Resource Center
Knoxville
10.2014 - 05.2018
- Designed training resources that aligned with organizational mission and values.
- Mentored first-time mothers to enhance parenting skills and confidence.
- Initiated safety management checklist, executing monthly inspections and progress reports.
- Maintained patient records to ensure continuity of care across services.
- Co-facilitated parenting education classes, enhancing community support.
- Established patient relationship program, resulting in 25% increase in response rates.
Education
Bachelor of Science - Nursing
Emory University
Atlanta, GA05.2021
Master of Business Administration -
Carson Newman University
Jefferson City, TN12.2017
Bachelor of Science - Management
Tusculum College
Greeneville, TN05.2016
Skills
- Care coordination
- Patient advocacy
- Discharge planning
- Resource allocation
- Interdisciplinary collaboration
- Quality improvement
- Effective communication
- Relationship building and rapport
- Training development
Certification
- Registered Professional Nurse | State of Georgia Expires January 2027
- Basic Life Support Certification | American Heart Association Expires October 2025
Websites
Timeline
Specialty Care Clinical Nurse II, Children’s Physician Group, Rheumatology
Children’s Healthcare of Atlanta
11.2022 - 08.2025
Nurse Clinician II, Cardiac Acute Care Unit, Cardiac Stepdown
Children’s Healthcare of Atlanta
05.2022 - 11.2022
Nurse Case Manager, Pediatric Intensive Care Unit (PICU), Scottish Rite Hospital
Children’s Healthcare of Atlanta
05.2022 - Current
Registered Nurse, Cardiovascular Stepdown/Telemetry/Progressive Care Unit
Piedmont Atlanta Hospital
08.2021 - 05.2022
Onboarding Specialist, Human Resources
Medical University Hospital Authority
05.2018 - 05.2019
Senior Coordinator of Patient Services
Hope Resource Center
10.2014 - 05.2018
Bachelor of Science - Nursing
Emory University
Master of Business Administration -
Carson Newman University
Bachelor of Science - Management
Tusculum College
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