Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Fossum

Mescalero,NM

Summary

Managerial professional with sixteen years experience in the gaming and hospitality industry as a Human Resource Manager. Shared my knowledge and expertise as a Training and Development Manager as well as other collaborative efforts of leadership. Utilizes effective communication and organizational skills to enhance successful working relationships.

Proficient in Microsoft Word, Excel, PowerPoint, Infinium, and Cognos. Knowledge and experience in program management, team building, organizational development, and leadership development.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Food Industry

Self Employed
04.2021 - 08.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed menu's and plans for successful food catering.
  • Provided businesses and programs by catering and setting up meals
  • Maintained customer satisfaction through effective communication and hospitality skills.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Training & Development Manager

Inn Of The Mountain Gods Resort and Casino
05.2010 - 02.2019
  • Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
  • Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
  • Enhanced employee retention by implementing comprehensive training and development programs through onboarding.
  • Streamlined onboarding (New Team Member Orientation) processes, ensuring new hires were equipped with necessary skills for success in their roles. Including Amenities, Events, Marketing strategies, Policies and Procedures, Customer Service, Gaming and Hospitality.
  • Provided a three day Management - Train the Trainer Instructor Certification for 200 Supervisors and Managers .
  • Developed an Internship for Mescalero Apache High School Students - Provided on the job training in culinary, hospitality, guest services and hotel operations.

Employment Manager

Inn Of The Mountain Gods Resort and Casino
04.2003 - 05.2010
  • Responsible for conducting thorough candidate screening processes, including interviews and referring qualified candidates for employment,
  • Worked directly with department management to assist in the interpretation and application of IMGR&C employment policies; In accordance with Mescalero Apache Tribe's Ordinance 06-02.
  • Assisted in the new Inn of the Mountain Gods Resort & Casino by referring 800 team members for employment in 2005, by coordinating Job Fairs and implementing classified ads for the surrounding city's and communities.
  • Coordinated with tribal, federal and state programs to train current and potential employees.
  • Proficient in Microsoft Word, PowerPoint, Infinium, Cognos, Kronos.

Education

Associate of Arts - General Studies

Eastern New Mexico University
Portales, NM
05-1998

Skills

  • Flexible and adaptable
  • Strategic thinker
  • Customer service, Hospitality
  • Organizational skills
  • Teamwork and collaboration
  • Leadership Development
  • Friendly, positive attitude

Certification


  • Train the Trainer - Certified Instructor, Train Smart, Inc. - 2016
  • Certified Instructor Training - Rapport School of Leadership Development 2011
  • Leadership Training Certification - Rapport School of Leadership Development 2011

Timeline

Food Industry

Self Employed
04.2021 - 08.2025

Training & Development Manager

Inn Of The Mountain Gods Resort and Casino
05.2010 - 02.2019

Employment Manager

Inn Of The Mountain Gods Resort and Casino
04.2003 - 05.2010

Associate of Arts - General Studies

Eastern New Mexico University

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Natalie Fossum