Natalie Foster
Dunbar,WV
Summary
Results-driven professional seeking a challenging role in a growth-oriented company. Committed to achieving job satisfaction, self-development, and both personal and organizational goals.
Overview
18
18
years of professional experience
Work History
Business Operations Coordinator
American Red Cross
Charleston, WV
04.2020 - Current
- Assist the Regional Chief Operating Officer in planning, organizing and coordinating functions relating to the operation of the business
- Maintain an updated client, customer, contractor and supplier management system
- Monitor expenses and budget in line with the finance and accounts department
- Provide recommendations and suggestions for improvements in any aspects relating to increased performance
- Screen telephone and office callers and resolve routine inquiries
- Answer routine requests and direct others to supervisor, appropriate staff member or another office
- Train new volunteers as necessary and ensure policies and procedures are followed
- Coordinates with different departments to achieve optimal work production across the board
- Keeps inventory of Client Assistant Cards and Mission Cards
- Manages Fleet
- Over purchasing supplies, catering, copying/printing, coordinating unit mail and communication flow, assisting in expenditure tracking and budget preparation
Executive Coordinator
American Red Cross
Charleston, WV
09.2018 - Current
- Prepare and maintain memos, records, reports, data or correspondence for staff signature
- Review correspondence for consistency with corporate policies and practices
- May assist in the development of presentations
- Perform general administrative duties such as maintaining and collecting data, coordinating the provision of organizational services (i.e
- Purchasing, supplies, catering, copying/printing), coordinating unit mail and communication flow, assisting in expenditure tracking and budget preparation
- Screen telephone and office callers and resolve routine inquiries
- Answer routine requests and direct others to supervisor, appropriate staff member or another office
- Schedule and maintain calendar of appointments, meetings, events, program initiatives and travel itineraries
- May relieve other administrative staff in the unit during temporary absences
- Provide support, development and/or leadership guidance to all volunteers
Medical Review Administrative Assistant
KEPRO
Charleston, WV
10.2016 - 12.2017
- Dental Consulting- Prepare cases for physician reviews, check for eligibility, approval or denial after physician review
- Speech Consulting- Prepare cases for Physician reviews and approval or denial after physician review
- Prepare case management letters and create episodes to attach to cases
- Denial Letters- Prepare denial letters for denied cases and assign to cases
- Prepare prior auths cases for clinical review for the streamline of review process
- Review patient records and compares against submission requirements to determine all information is present for the case
- Maintain working knowledge of internal policies, procedures, and services
- Ensures productivity and quality standards are met
- Attend trainings and scheduled meetings for maintenance and use of current up to date information for case preparation
- Foster positive and professional relationships with internal and external customers
- Maintain medical record confidentiality at all times through current HIPPA policies
Registration Representative
CAMC Orthopedic Surgery Group
Charleston, WV
04.2016 - 10.2016
- Register patients upon entry into the Orthopedic Consultation room
- Complete appointment schedules for Orthopedic Surgeons
- Prepare statements for patients or their insurance companies
- Collect personal medical and insurance information from patient or family
- Effectively answer multi-line phone pertaining to referrals and appointment setting
- Follow hospital and office protocol for patient information and quality assurance
- Appropriately and accurately collect copayments from patients
- Send patient information packs pertaining to upcoming procedures
Patient Representative
Taylor and Sparks Orthodontics
Charleston, WV
01.2015 - 04.2016
- Greeted and prepared patients for dental examinations
- Coordinated appointment schedules for both the dentist and oral surgeon
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Provided appropriate postoperative instructions as prescribed by dentist
- Expertly filed patients' charts and processed billing and payments
- Managed invoices and transaction receipts
- Accurately collected and recorded patient medical and dental histories
- Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
- Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services
Front Office Representative
Mountain State Oral and Maxillofacial Surgeons
Teays Valley, WV
06.2014 - 08.2014
- Greet and check in patients in a professional and friendly manner
- Schedule and confirm patient appointments
- Respond to patient billing directed to suitable departments
- Collect and post payments and record receipts
- Prepare patient charts carefully and accurately
- Able to give accurate and detailed information to patients
- Able to answer multi-line calls in a professional and timely manner
Patient Service Representative
Thomas Health Systems Physician Partners
Charleston, WV
12.2013 - 06.2014
- Greet and check in patients in a professional and friendly manner
- Schedule and confirm patient appointments
- Respond to patient billing directed to suitable departments
- Collect and post payments and record receipts
- Prepare new patient charts carefully and accurately
- Collect co-payments and verify insurance coverage
- Able to give accurate and detailed information to patients
- Trained in Greenway and AthenaNet Health Systems
- Able to answer multi-line calls in a professional and timely manner
- Performs other duties as assigned
Health and Human Resource Associate
Kanawha-Charleston Health Department
Charleston, WV
07.2012 - 11.2013
- Increase community support for grant activities and programs
- Implement planned media around public health programs and activities
- Present programs on chronic disease prevention, healthy lifestyles, and wellness at churches, workplaces and other community forums
- Recruit groups to attend prevention programs
- Deliver the National Diabetes Prevention Program, the Stanford model of Chronic Disease Self-Management, cholesterol control, blood pressure management, and other designated programs to groups
- Meet with medical providers to explain programs offered and garner support
- Attend trainings to gain or increase proficiency in prevention programs
- Collaborate with city and county officials to plan and improve infrastructure beneficial to activity and nutrition
- Organize physical activity events at the local level
- Collaborate with school wellness personnel on activities and events as needed
- Coordinate activity with other community prevention coordinators and with the statewide program manager
- Work includes travel, throughout the counties of Kanawha, Fayette, Raleigh, Wyoming, McDowell, Mercer, Summers, Monroe and Greenbrier
- Performs other duties as assigned
- Developed new, updated existing forms to facilitate operations/partnerships
- Trained new employees
Data Entry Specialist
First Choice Health Services
Charleston, WV
01.2012 - 05.2013
- Collect and enter confidential data into the Screening Brief Intervention Referral to Treatment System
- Sort paper work by organization
- Filing of the collected data
- Train new employees on entering the data
Counselor
Charleston Family YMCA
Charleston, WV
06.2009 - 02.2013
- Answer telephone calls, collect messages and complaints and give information to the caller regarding the services and procedures of the organizational unit
- In charge of filling out and filing accident and behavioral reports
- Organize binder with the children's confidential information, alphabetically
- Train new employees on proper paper work procedures
- Collect payments
- In charge of making copies of reports, and activities
- Provide a safe and healthy environment for children
- Plan and ensure a healthy snack for children
- Assist children with school assignments and homework
- Oversee and plan field trips for children
- Coordinate physical activity opportunities for children
Assistant Teacher
Morris Memorial Enrichment Center
Charleston, WV
06.2006 - 04.2009
- Answer telephone calls, collect messages and complaints and give information to the caller regarding the services and procedures of the organizational unit
- In charge of filling out accident reports
- Collect payments
- In charge of making copies of reports, and activities
- Assist the lead teachers in providing a safe, secure and healthy environment for children
- Aid in the development of alphanumeric skills
- Assist children with school assignments and homework
Education
Surgical Technology -
Carver Career Center
Charleston, WV06.2012
Phlebotomy -
Carver Career Center
Charleston, WV05.2009
Pre-Nursing -
WVU Institute of Technology
Montgomery, WV08.2008
Pre-Nursing -
University of Charleston
Charleston, WV08.2007
Skills
- Business Administration
- New Hire Training
- Excellent oral and written communication
- Onboarding and training
- Relationship building and management
- Vendor & Supplier Management
References
References available upon request.
Timeline
Business Operations Coordinator
American Red Cross
04.2020 - Current
Executive Coordinator
American Red Cross
09.2018 - Current
Medical Review Administrative Assistant
KEPRO
10.2016 - 12.2017
Registration Representative
CAMC Orthopedic Surgery Group
04.2016 - 10.2016
Patient Representative
Taylor and Sparks Orthodontics
01.2015 - 04.2016
Front Office Representative
Mountain State Oral and Maxillofacial Surgeons
06.2014 - 08.2014
Patient Service Representative
Thomas Health Systems Physician Partners
12.2013 - 06.2014
Health and Human Resource Associate
Kanawha-Charleston Health Department
07.2012 - 11.2013
Data Entry Specialist
First Choice Health Services
01.2012 - 05.2013
Counselor
Charleston Family YMCA
06.2009 - 02.2013
Assistant Teacher
Morris Memorial Enrichment Center
06.2006 - 04.2009
Surgical Technology -
Carver Career Center
Phlebotomy -
Carver Career Center
Pre-Nursing -
WVU Institute of Technology
Pre-Nursing -
University of Charleston
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