NATALIE FOX
Nashville,TN
Summary
Accomplished Director of US Dealer Sales and Director of OEM Relationships with a demonstrated track record of success in sales OEM partnerships, customer relations, and prospecting. Sales experience in software, e-commerce, commerical, enterprise, and private business sectors. Ambitious and dedicated sales leader with 6 years in the software industry. A proven leader in key customer accounts with unique problem-solving skills and the ability to excel in a team environment, while self-managing. Detailed professional possessing a creative mindset and extroverted personality.
Overview
6
6
years of professional experience
Work History
Enterprise Client Success Manager
Fullpath
06.2023 - Current
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Developed marketing campaigns to enhance clients' return on investment.
- Managed 2.5 million BOB
Director of Dealer Enterprise and Logistics
STELLA Automotive AI
05.2022 - 06.2023
- Set and monitor sales targets and identify potential customers by performing research and cold-calling strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of the business.
- Optimized system and platform performance capabilities in the most efficient, practical way possible.
- Fixed Operations Software Expert.
- Develops and maintains sales pipeline report; develops and maintains territory/industry plan.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Develop and work a pipeline of potential customers’ growth within existing base; produce accurate forecasts.
- Develop and manage new business relationships.
- Establishing an excellent working relationship with partners, and continuously striving to improve the business relationship and overall level of service.
- Provide close personal service to develop long-term customer relationships, seek out and develop new business and product sales, and increase market share
- Top Salesperson in 2022 for STELLA Automotive AI.
- Product Subject Matter Expert for Fixed Service Operations and Conversational AI.
- Manage specific client list, providing high levels of sales and customer support to ensure needs are met.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Developed creative solutions to meet individual client needs.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Built relationships with customers to establish long-term business growth.
Director of OEM Relationships
Friendemic
09.2020 - 08.2022
- Set and monitor sales targets and identified potential OEM partnerships by performing research and cold-calling and marketing strategies.
- Exceed quota of $500,000 in automotive sales.
- Develops and maintains sales pipeline report
- Develop and manage new business relationships with OEM partnerships.
- Expert Strategist who uses the research of competitors, market conditions, customer needs, and organizational core competencies to claim company success.
- Establishing an excellent working relationship with partners, and continuously striving to improve the business relationship and overall level of service.
- Development of brand and industry specific knowledge, including competitor events, to enhance and improve account management sales performance
- Attends meetings and social functions to maintain a high level of visibility for the Company
- Top Salesperson in 2021 and 2022 for Friendemic
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Developed relationships with executives to generate ideas and pursue opportunities.
- Generated leads and boosted brand through professional and personal networks.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
Senior Enterprise Account Executive
Liveperson Inc.
05.2018 - 09.2020
- Set and monitored sales targets and identified potential customers by performing research and cold calling strategies.
- Fixed Operations Software Expert.
- Exceed quota of $500,000 in automotive sales.
- Develops and maintains sales pipeline report; develops and maintains a territory/industry plan.
- Develop and work a pipeline of potential customers’ growth within existing base; produce accurate forecasts.
- Develop and manage new business relationships.
- Expert Strategist who uses research of competitors, market conditions, customer needs, and organizational core competencies to claim company success.
- Establishing an excellent working relationship with partners, and continuously striving to improve the business relationship and overall level of service.
- Provide close personal service to develop long-term customer relationships, seek out and develop new business and product sales, and increase market share
- Attends meetings and social functions to maintain a high level of visibility for the Company
- Top Salesperson in 2019 for LivePerson Automotive Division.
- Product Subject Matter Expert for Fixed Service Operations and LiveEngage ; my team would come to me to present to big dealer groups, corporate clients, and partners to close deals.
- Manage specific client list, providing high levels of sales and customer support to ensure needs are met.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
Education
Business Administration And Management
Gainesville State College
Oakwood, GAOrthodontic Assisting
Orthodontist Assisting School of Atlanta
Norcross, GAFashion Merchandising
University of Georgia
Athens, GASkills
- Self Motivated
- Business Development and Expansion
- Strategic Selling
- Sales Quota Achievement
- Account Management
- E-Commerce
- B to B Sales
- Time management
- Verbal and written communication
- Brand-Building Strategies
- Staff Training and Team Building
- Customer Relations and Retention
- Key Negotiations and Presentations
- Customer Service
- Market Research and Planning
- Product Distribution and Advanced Technology Integration
- Business Development
- Lead Prospecting
- Pipeline Management
- Systems and software programs
- Direct and Channel Sales
- Partnership Building
- Revenue Generation
- Network Development
- Problem Solving
References
Sherri Eidenberg
VP of US Dealer Sales
STELLA Automotive AI
Atlanta, GA
850.257.1960
Marat Pashkeevich
Strategy and OEM Director
Snapcell
Tampa, FL
678.629.0019
Hannah Lifson
Director of Marketing
Friendemic
925.899.4779
Samantha Rucki
CRH Medical
256.417.3248
Timeline
Enterprise Client Success Manager
Fullpath
06.2023 - Current
Director of Dealer Enterprise and Logistics
STELLA Automotive AI
05.2022 - 06.2023
Director of OEM Relationships
Friendemic
09.2020 - 08.2022
Senior Enterprise Account Executive
Liveperson Inc.
05.2018 - 09.2020
Business Administration And Management
Gainesville State College
Orthodontic Assisting
Orthodontist Assisting School of Atlanta
Fashion Merchandising
University of Georgia
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