Natalie Fraga
Garland,TX
Summary
With a proven track record at DHS Realty and previous work history, I excel in property valuation and client management, ensuring optimal contract terms and enhancing customer satisfaction. Fluent in Spanish, my negotiation expertise and strong organizational skills have significantly contributed to business development. Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Achieve client satisfaction through clear communication and personalized service.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
DHS Realty
11.2023 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Reviewed market research data and changed sales plans accordingly.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Auto and Home Insurance Agent
Ai United Insurance
05.2021 - 09.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Waiter/ Delivery Driver/ Busser/Order Entry Specialist
Opa Greek Taverna
05.2020 - 02.2021
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Promoted specials or upsold items to increase average check amount.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Answered customers' questions, recommended items, and recorded order information.
Office File Clerk
Cars and Credit Master
05.2018 - 08.2019
- Streamlined office operations by efficiently organizing and maintaining files, records, and documents.
- Collaborated with colleagues on special projects requiring extensive data compilation, contributing expertise in file organization techniques.
- Contributed to improved office productivity by consistently updating and purging outdated files from the system.
- Assumed responsibility for securely archiving inactive files as per company retention guidelines.
- Ensured timely response to information requests by promptly retrieving and distributing required files to appropriate personnel.
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Monitored and updated filing systems to meet organization standards.
- Identified and resolved filing discrepancies.
- Archived and disposed of documents according to established policies.
- Compiled, sorted and filed high volume of documents.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06-2021
Skills
- Strong organizational skills
- Highly Professional
- Property valuation
- Contract Negotiation
- Buyer Representation
- Lead Follow Up
- Client management
- Negotiation expertise
- Sales closing
- Client Needs Assessment
- Contract Preparation
- Business Development
- Active Texas Real Estate License
- FLUENT IN SPANISH
Timeline
Real Estate Agent
DHS Realty
11.2023 - Current
Auto and Home Insurance Agent
Ai United Insurance
05.2021 - 09.2022
Waiter/ Delivery Driver/ Busser/Order Entry Specialist
Opa Greek Taverna
05.2020 - 02.2021
Office File Clerk
Cars and Credit Master
05.2018 - 08.2019
High School Diploma -
Lakeview Centennial High School
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