Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Franceschi Zayas

Fort Riley North,KS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Service Desk

Walmart
02.2023 - Current
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service

Assurance
10.2021 - 01.2022
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Greeted customers and listened closely to problems described to determine solutions.

Clerk

MCCSC
03.2021 - 09.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.

Bakery

Walmart
01.2017 - 06.2018
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Assembled boxes, cartons and containers to package items.
  • Cleaned and maintained production area and equipment.

Cashier

Museo Del Niño
08.2015 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Buffet Attendant

Ponderosa
06.2013 - 08.2014
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.

Cashier Assistant Manager

Floristeria Guayabal
04.2010 - 05.2012
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Bachelor of Science - Psychology

National University
Puerto Rico
05.2025

High School Diploma -

Luis Llorens Torres
Juana Diaz,PR
05.2012

Skills

  • Guest Communication
  • Front Desk Operations
  • Organizational Skills
  • Software Applications
  • Active Learning

Languages

Spanish
Native or Bilingual

Timeline

Service Desk

Walmart
02.2023 - Current

Customer Service

Assurance
10.2021 - 01.2022

Clerk

MCCSC
03.2021 - 09.2021

Bakery

Walmart
01.2017 - 06.2018

Cashier

Museo Del Niño
08.2015 - 04.2016

Buffet Attendant

Ponderosa
06.2013 - 08.2014

Cashier Assistant Manager

Floristeria Guayabal
04.2010 - 05.2012

Bachelor of Science - Psychology

National University

High School Diploma -

Luis Llorens Torres

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Natalie Franceschi Zayas