NATALIE FRANKS

Managed a high-volume espresso bar at a popular café for three years. Trained new staff members on coffee preparation and drink recipes. Collaborated with team members to ensure smooth operations during busy hours. Abided by local health codes, and kept the cafe clean and organized. Made drinks consistent with a high standard, including dialed-in espresso, proper milk steaming, and latte art.

Completed all assigned tasks prior to shift end. Maintained good working relationship with co-workers and management. Answered the phone to take delivery or pickup orders from callers. Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions

Made drinks following company standards, while providing excellent customer service. Kept the coffee bear clean and organized. Developed relationships with regular customers to enhance their experience.

Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience. Made Poke Bowls quickly and efficiently, working to fulfill customers needs. Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs