Natalie Frear
PENDLETON,OR
Summary
Over 5 years of community-oriented volunteer experience with Pendleton Pathfinders, organizing events, maintaining clean environments, and providing food services. Proven adaptability and versatility with additional volunteer experience in pet shelters, demonstrating a passion for making a difference in various settings. Certified in food handling and skilled in working effectively within teams, maintaining punctuality, and utilizing computer and technology skills gained through church office work. Determined to keep a good positive attitude, and work hard to achieve what is needed, along with a passion to help out and do an exceptional job.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn & Suites By Hilton
07.2025 - Current
- Greeted and welcomed visitors, creating a positive first impression of the organization.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled and coordinated appointments, ensuring optimal use of executive calendars.
- Maintained organized front desk area, enhancing operational efficiency and professionalism.
- Assisted with administrative tasks, including filing documents and managing office supplies.
- Responded promptly to inquiries, providing accurate information to enhance customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Hotel Housekeeper
Hampton Inn & Suites By Hilton
07.2025 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning equipment and supplies efficiently to meet hotel standards.
- Assisted in training new staff on housekeeping protocols and safety procedures.
- Reported maintenance issues promptly to ensure guest satisfaction and comfort.
- Collaborated with team members to optimize workflow during peak periods.
- Ensured compliance with health and safety regulations in all cleaning tasks.
- Adapted to changing priorities while maintaining high-quality service standards.
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
Head Cook
Best Western Hotels & Resorts
06.2025 - 07.2025
- Managed kitchen operations, ensuring adherence to food safety standards and quality control.
- Developed and executed daily menus, accommodating dietary restrictions and customer preferences.
- Streamlined food preparation processes, reducing waste and improving overall efficiency in meal delivery.
- Monitored inventory levels and placed orders to ensure availability of essential ingredients without overstocking.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
- Set up and broke down kitchen for service.
Housekeeper
Best Western Hotels & Resorts
06.2025 - 07.2025
- Performed thorough cleaning of resident rooms, common areas, and dining spaces to maintain hygiene standards.
- Assisted with laundry services, ensuring timely delivery and proper handling of residents' personal items.
- Implemented efficient cleaning schedules to enhance workflow and reduce downtime in service areas.
- Monitored inventory levels of cleaning supplies, placing orders as necessary to ensure availability.
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Adapted quickly to changing priorities while maintaining attention to detail in all cleaning tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Housekeeper
Sunridge Retirement Homes
03.2025 - 04.2025
- Full cleaning of resident's rooms, including dusting, emptying garbages, cleaning kitchen and sinks, sanitizing and wiping down bathroom, vaccuming, and sweeping and mopping.
- Sanitizing railings and doorknobs throughout the facility, as well as wiping picture frames and cleaning glass.
- Front and back porch sweeping, along with clearing ashtrays.
- Cleaning and scrubbing spots on the carpet throughout facility.
- Setting up activities for residents, such as exercise time.
- Keeping an overall clean and sanitized environment throughout the facility.
Volunteer Cleaning
Pendleton Humane Society
07.2022 - 01.2024
- Disassemble cages and crates to disinfect and wash thoroughly
- Clean up animals' messes left behind inside cages
- Thoroughly wipe down surfaces and dry them as well
- Swept and mopped floors
- Handled laundry for animals and put away items as well
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Data entry
- Computer proficiency
- Problem-solving
- Analytical mastery
- Data confidentiality
- Access control
- Phone etiquette
- Client communication
- Decision-making
Certification
Food Handlers Certificate
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hampton Inn & Suites By Hilton
07.2025 - Current
Hotel Housekeeper
Hampton Inn & Suites By Hilton
07.2025 - Current
Head Cook
Best Western Hotels & Resorts
06.2025 - 07.2025
Housekeeper
Best Western Hotels & Resorts
06.2025 - 07.2025
Housekeeper
Sunridge Retirement Homes
03.2025 - 04.2025
Volunteer Cleaning
Pendleton Humane Society
07.2022 - 01.2024
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