Natalie Frederick
Jacksonville,FL
Overview
13
13
years of professional experience
Work History
Daycare Teacher
Peas In A Pod Learning Center
01.2022 - 09.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Customer Service Cashier
The Home Depot Inc
01.2020 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Translating for spanish speaking customers.
Patient Referral Coordinator / Receptionist
EMED Multispecial Group
05.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Scheduled, coordinated and confirmed appointments and meetings.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
Cleaning Supervisor
Citywide
01.2016 - 10.2017
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Training overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
Restaurant Manager
Nares International Cafe And Restaurant
02.2010 - 02.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Mandarin High School
Jacksonville, FLRed Cross Training
Jacksonville, FLFlorida Early Childhood Professional Development
Jacksonville, FLFlorida State College
Jacksonville, FLSkills
- Patience and composure
- Problem-Solving
- Customer Assistance
- Honest and Dependable
- Cleaning and sanitizing
- Lesson Planning
- Child Safety
- CPR and First Aid
- Parent and Teacher Communication
- Infant Care
- Fluent in English and Spanish
- Training in food handling preparation
- Multitasking and Organization
Volunteer work
- NAS Jax Spring break day camp at the youth activities center
- NAS Jax summer day camp at the youth activities center
- Babysitting during the summer all four years of high school
- Bringing joy during the holidays to underprivileged kids and families with Bright Holidays
- Regency Square Branch Library
- Downtown Jacksonville City Rescue Mission New Life.
- Celebration Church summer camp.
Languages
English
Native or Bilingual
Spanish
Full Professional
Hobbies
- Photography
- Photo Editing
- Paint and coloring
- Website Designing
- Fashion Designing
- PNG Designing
Timeline
Daycare Teacher
Peas In A Pod Learning Center
01.2022 - 09.2022
Customer Service Cashier
The Home Depot Inc
01.2020 - 09.2020
Patient Referral Coordinator / Receptionist
EMED Multispecial Group
05.2018 - 01.2019
Cleaning Supervisor
Citywide
01.2016 - 10.2017
Restaurant Manager
Nares International Cafe And Restaurant
02.2010 - 02.2017
Mandarin High School
Red Cross Training
Florida Early Childhood Professional Development
Florida State College
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