Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Frelich

Kaukauna,WI

Summary

Credit Specialist with a proven track record, adept in credit decision-making and delinquency monitoring. Exceptional at managing time and multitasking in fast paced diverse environments. Excellent written and verbal communication skills leading to the ability to establish appreciable relationships with clients and co-workers. Reliable, driven and results-oriented; focused on contributing to company success.

Overview

11
11
years of professional experience

Work History

Credit Specialist

VF Outdoor
08.2019 - 12.2024
  • Provide customers with statements, invoices, and credit memos
  • Prioritized high-risk accounts and strategizing appropriate actions
  • Referred delinquent accounts to collections department or outside resources
  • Review daily credit holds to determine if orders can be released
  • Apply account adjustments, issue credit/debit memos and request small balance write offs
  • Review tax exempt certificate status and issue tax credits as needed
  • Reviewed customer credit status to determine eligibility for credit terms upon request from customer or sales team
  • Monitored accounts for potential risks and flagged concerns for further review with management
  • Educated customers on credit policies and payment options
  • Assisted in resolving customer inquiries related to billing and payment discrepancies including shortages and pricing disputes by obtaining the correct documentation
  • Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Provided hands-on training in daily processes and job duties to new hires
  • Collaborated with sales team to achieve revenue targets while maintaining credit risk within acceptable limits
  • Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies
  • Performed account credit limit reviews
  • Updated client accounts with new information and changes affecting billing and shipping

Salon Coordinator

Periwinkles Salon & Boutique
08.2016 - 08.2019
  • Collect and update client information
  • Maintained accurate financial records, facilitating smooth daily operations and timely reporting for accountant including employee payroll and commission reports
  • Review and balance previous days register summary report to ensure accuracy daily
  • Prepare weekly bank deposits
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events
  • Collected payments, making sure that services were charged and applied accurately
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events
  • Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements

Accounts Receivable Clerk

Quaker Bakery
11.2013 - 08.2016
  • Prepared and sent statements to customers as well as made collection attempts on past due accounts
  • Posted payments to customer accounts
  • Submitted cash and check deposits and generated cash receipts to record money received
  • Collected and maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries
  • Set up new accounts
  • Maintain commission reports for brokerage companies
  • Verifying shipments have been loaded correctly
  • Collected and submitted customer orders via phone and email
  • Maintained company wide daily sales reports and submitted to G.M and CEO
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships

Education

High School Diploma -

Hortonville High School
Hortonville, WI

Skills

  • Microsoft Office Word
  • Microsoft Office Excel
  • Outlook
  • SAP (65/4 Hana)
  • High Radius
  • Workday
  • Sage Business Works
  • Time management
  • Well Organized
  • Attention to detail while multitasking

Timeline

Credit Specialist

VF Outdoor
08.2019 - 12.2024

Salon Coordinator

Periwinkles Salon & Boutique
08.2016 - 08.2019

Accounts Receivable Clerk

Quaker Bakery
11.2013 - 08.2016

High School Diploma -

Hortonville High School

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