Natalie Freymiller

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Improved customer satisfaction with LKI Choice members, member employees and all MCO's with timely response to inquiries, addressing concerns, and finding effective solutions.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. Enhanced communication within enrollment team by holding regular meetings, always having open dialogue among staff to brain storm new ideas and enhance current processes.
• Demonstrated commitment to the organization''s core values, leading by example and encouraging a culture of excellence.
• Collaborated with other departments to achieve organizational goals, encouraging teamwork for a best outcome.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Solicited customer feedback to identify and improve on areas of weakness.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent customer service.
• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Accounts receivable
• Collections
• Assist with monthly reporting

• Tested and Received license to sell Automotive insurance
• Assisted customers with questions on their policy
• Received payments and processed
• Made customer service phone calls

• Accounts payable
• Account receivable
• Assist with scheduling
• Payroll for 10 - 12 employees
• Payroll reporting
• W-2's
• New employee paperwork
• Research health insurance options each year for employees

Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.

• Led branch team of banking professionals, providing regular coaching and development processes for best in security and financial handling for customers.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Employee reviews and coaching.
• During my 16 years I went thru 4 mergers and acquisitions.
• Worked in Bookkeeping, Loans, Teller, then Branch Manager.