Natalie Fridland
Palm Beach Gardens
Summary
Dynamic and results-driven professional with a proven track record at Tmmd Group LLC, excelling in customer engagement and relationship building. Adept at boosting sales through effective communication and exceptional customer service, fostering loyalty and repeat business. Skilled in sales processes and complaint handling, consistently delivering outstanding results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Salesperson
Tmmd Group Llc
03.2016 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Cashier
James Richardson
01.2015 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Pharmacy
03.2012 - 01.2014
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Secretary
Law Firm Office
01.2009 - 01.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Front Desk Receptionist
Dan Hotel
11.2006 - 12.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
University of Haifa Tourism Diploma - Tourism And Hospitality
School of Tourism
Haifa Israel09.2008
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales process
- Sales presentations
- Product description
- Complaint handling
- Social selling
- Relationship selling
- Business development
- Up-selling
- Cross-selling products and services
Languages
Hebrew
Native or Bilingual
English
Full Professional
Timeline
Salesperson
Tmmd Group Llc
03.2016 - Current
Cashier
James Richardson
01.2015 - 08.2015
Cashier
Pharmacy
03.2012 - 01.2014
Secretary
Law Firm Office
01.2009 - 01.2012
Front Desk Receptionist
Dan Hotel
11.2006 - 12.2008
University of Haifa Tourism Diploma - Tourism And Hospitality
School of Tourism
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