Natalie Galvan

Sales Associate

Hot Topic

11.2023 - Current

Helped customers locate products and checked store system for merchandise at other sites.
Solved customer challenges by offering relevant products and services.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Greeted customers and helped with product questions, selections, and purchases.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers and provided outstanding customer service.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Listened to customer needs and desires to identify and recommend optimal products.
Performed cash, card, and check transactions to complete customer purchases.
Provided exceptional services and pleasant shopping experiences to retail customers.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Prioritized helping customers over completing other routine tasks in store.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Used in-store system to locate inventory and place special orders for customers.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.