Natalie Garza
San Marcos,TX
Summary
Dynamic professional with a proven track record at SureStay Plus Hotel, excelling in guest relations and room assignments. Leveraged expertise in report generation and handling credit and cash payments to enhance operational efficiency and customer satisfaction. Demonstrated ability to manage fast-paced environments and resolve complaints, boosting workforce effectiveness by 20%. Skilled in both interpersonal communication and technical tasks.
Overview
6
6
years of professional experience
Work History
Front Desk Agent/Hotel Housekeeper
SureStay Plus Hotel
04.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
Carhop Server
Sonic DriveIn
01.2022 - 04.2023
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Tree Trimmer
All Seasons Tree Care
09.2020 - 01.2022
- Prepped trimming tools by sharpening shears, grinders, and saw teeth.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Hostess/Server
IHOP Restaurants
03.2018 - 09.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
San Marcos High School
San Marcos, TX03.2018
Skills
- Guest Relations
- Report Generation
- Credit and cash payments
- Room assignments
Timeline
Front Desk Agent/Hotel Housekeeper
SureStay Plus Hotel
04.2023 - Current
Carhop Server
Sonic DriveIn
01.2022 - 04.2023
Tree Trimmer
All Seasons Tree Care
09.2020 - 01.2022
Hostess/Server
IHOP Restaurants
03.2018 - 09.2020
GED -
San Marcos High School
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