Natalie Garza
Universal City,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Fraud Specialist
JPMorgan Chase
08.2023 - 11.2025
- Employee of the month [ Nov 2023 & May 2025 ] , Sept ALL STAR 2025. Recognized for top performer multiple times while delivering exceptional customer service.
- Participated as a model in our Employee Appreciation Week Fashion Show Sept 2025
- Collaborated with a team of colleagues to design, decorate/set up event decor
- Managed high - volume inbound calls, providing exceptional customer service & support
- Resolved customer inquires efficiently
- Analyzed transactions to identify potential fraud patterns
- Supported investigations by gathering relevant documentation & evidence
Administrative Assistant
Darryl Pettit & Associates
09.2021 - 06.2023
- Prepared & organized meeting agendas & follow up actions.
- Responsible for approximately 30 inbound & 20 outbound calls, delivering messages to management.
- Schedule appraisal appointments with clients with appraiser
- Executed record filing system to improve document organization & management.
- Developed & updated spreadsheets & databases to track, analyze & report on performance & sales data.
SSR – Sales Support Representative
AT&T
12.2013 - 07.2021
- Ensuring a great customer experience by welcoming customers in, maintaining wait time, a taking care of customer’s needs & communicating with management.
- Managing resets for the store.
- Keeping the store well organized & clean.
- Assist in back office duties with receiving/returning inventory, stocking, paperwork/record keeping, balance cash drawers & prepare bank deposits.
Office Coordinator
The Hotel Contessa
03.2013 - 08.2013
- Responsible for Lost & Found items.
- Maintained a clean work area in storage room & offices.
- Organized & filed Paperwork.
- Prepared purchase orders.
- Follow up with approximately 50 maintenance orders.
- Assisted with employees/guests & their requests.
Front Desk Agent
The Hotel Contessa
09.2010 - 08.2013
- Greeted visitors & customers upon arrival, offered assistance & answered questions to build rapport & retention.
- Answered multi-line phone system enthusiastically.
- Confirmed reservations & identification
- Collected room deposits, fees & payments
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
Education
High School Diploma -
Judson High School
Converse, TX05.2007
Skills
- Attention to detail
- Multitasking abilities
- Organizational skills
- Self motivation
- Research & Analytical Skills
- 10 Key Proficiency
- Teamwork & collaboration
- Excellent Communication
- Active listening
- Appointment coordination
- Excel spreadsheets
- Cash deposit preparation
Timeline
Fraud Specialist
JPMorgan Chase
08.2023 - 11.2025
Administrative Assistant
Darryl Pettit & Associates
09.2021 - 06.2023
SSR – Sales Support Representative
AT&T
12.2013 - 07.2021
Office Coordinator
The Hotel Contessa
03.2013 - 08.2013
Front Desk Agent
The Hotel Contessa
09.2010 - 08.2013
High School Diploma -
Judson High School