Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Languages
Timeline
Generic

Natalie Gaudun

Summary

Results-driven Bilingual Sales Professional with a proven track record of exceeding sales targets in high-pressure environments. Expertise in customer relationship management and strategic planning, complemented by advanced negotiation skills. Strong communication and problem-solving capabilities facilitate effective interactions and drive revenue growth. Committed to leveraging skills to achieve ambitious sales objectives and enhance client satisfaction.

Overview

29
29
years of professional experience

Work History

Bilingual Account Manager

Starship Logistics
Remote, ON
02.2024 - Current
  • Managed a $2M transportation sales portfolio (900+ accounts), including organizing, maintaining, and executing all Government of Canada contracts.
  • Closed Team High 41 accounts for $665k in annual revenue, including onboarding 27 brand new accounts.
  • Grew territory by 13% in Q4 versus Q3 2024, in an overall down year for the organization.
  • Led the team in calls made, emails sent, and marketing sequences engaged, as well as portal demonstrations, so customers can self-serve in placing and managing their orders.
  • Assisted in team training on all sales technology as a subject matter expert on all sales systems.
  • Advocated successfully for a redo of the account setup and onboarding process system-wide.
  • Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Developed strategies to increase revenue from existing accounts.

Owner & Creator

Nat Cat Creative
01.2000 - Current
  • Provide a range of creative services to a diverse clientele, including marketing, photography, and event production.
  • Produced and promoted the White Rock Players Club's theater production of Robinson Crusoe in 2010.

Course Materials Coordinator, Print Specialist

Wilfrid Laurier University
Waterloo, ON
01.2022 - 01.2023
  • Purchased and procured over $8 million worth of new and used textbooks from more than 20 vendors across North America.
  • Received requests from course professors, and bought over 1,000 unique titles per term for all Laurier campuses.
  • Conducted research to source shipping companies, and monitored inventory levels to ensure product availability.
  • Provided expert customer service to bookstore customers by answering inquiries and resolving concerns.
  • Resolved customer complaints in a timely manner while upholding company standards.

Admin Coordinator, PhD Program

Wilfrid Laurier University
Kitchener, ON
01.2022 - 01.2023
  • Tasked with reviewing up to 40 applications per term for the highly competitive Social Work PhD Program
  • Collaborated with the Associate Dean to process forms, update spreadsheets, and respond to student questions
  • Contributed to the recruitment of assistant positions by coordinating interviews and gathering information
  • Generated content for the PhD webpage, campus posters, social media accounts, and recruitment presentations
  • Facilitated review and committee meetings and prepared reviewer score sheets for Faculty to review applicants
  • Earned glowing feedback from faculty members by revamping the grading system for PHD applications to automate several manual tasks using Excel, increase the calculation accuracy, and enhance user-friendliness
  • Upgraded 5 PhD admission presentations to reflect new program requirements and branding standards

Recruitment Coordinator, MSW

Wilfrid Laurier University
Kitchener, ON
01.2022 - 01.2023
  • Coordinated the recruitment operations for 3 Master of Social Work (MSW) programs in the Faculty of Social Work
  • Assessed and addressed up to 100 inquiries per day and offered information and guidance to prospective students
  • Controlled department expenses, reconciled online accounts, and processed payments from research grants
  • Produced and disseminated external communications and completed room booking requests when required
  • Instigated and presented accessibility training for all staff members at the Faculty of Social Work and overhauled the designs and layouts of the program materials to strengthen the accessibility for neurodivergent students

Employment Specialist for Adults with Disabilities

Milieu Family Services
Delta, BC
01.2014 - 01.2016
  • Mandated with identifying and securing employment for adults with various physical and cognitive disabilities
  • Co-managed a caseload of 40 clients and coached job seekers on job requirements, life skills, and other key areas
  • Launched community outreach campaigns, cultivated partnerships with employers, and negotiated contract terms
  • Successfully placed 10 clients in the first year and sustained an exceptional job retention rate throughout tenure

Regional Marketplace Manager / Business Owner

Visalus
Vancouver, BC
01.2011 - 01.2014
  • Oversaw 2,500+ team members across Canada, Brazil, US, and UK for the global provider of health supplements
  • Led full-cycle planning and execution of up to 25 events per month to raise brand awareness and drive sales
  • Organized all aspects of regional events across the Greater Vancouver area with up to 1,800 guests in attendance
  • Devised and delivered training programs to educate team members on sales methodologies and best practices
  • Deployed multi-channel marketing campaigns to engage target demographics and recruit new team members
  • Earned the 4-Star Ambassador title for ranking in the top 2% globally for overall performance and grew annual profits to over $400,000 by securing $1.5 million in yearly sales after building the largest team in Canada
  • Featured 3 times in the industry publication Success Magazine and received several recognitions including multiple Top Business Builder and Top Customer Acquisition awards for consistently exceeding expectations
  • Served as the main trainer on 2 national training videos and pioneered the event management document that was so effective it was adopted by one of the owners to act as a training reference for team members across the world

Executive Assistant

BC Centre for Disease Control
Vancouver, BC
01.2003 - 01.2009
  • Company Overview: (UBC Affiliated)
  • (UBC Affiliated)

Store Manager

Jacob Annexe
Montreal, QC
01.2001 - 01.2003

Manager

Goodlife Fitness Clubs
Kitchener, ON
01.1999 - 01.2001

Technical Education/Office Services Coordinator

Open Text Corporation
Waterloo, ON
01.1996 - 01.1999

Education

AODA Online Training -

AODA.ca
01.2023

BA - French, Minor in Sociology

Wilfrid Laurier University
Waterloo, ON

Accounting 101 & Photography Studio Lighting -

McGill University
Montreal, QC

Web 101 -

Wilfrid Laurier University
Waterloo, ON

Mandt & FASD (Fetal Alcohol Spectrum Disorder) Training -

Milieu Family Services
Delta, BC

Visalus Professional Development: Leadership & Sales Training - Train the Trainer, How to Deliver Training on a National Call, The Power of 1, Mindset, Personal Growth, How to Motivate your Team

Skills

  • Office 365 Suite: Word
  • Excel
  • Outlook
  • Teams
  • Powerpoint
  • OneNote
  • Access
  • SharePoint
  • GoogleSuite: Drive
  • Docs
  • Sheets
  • Slides
  • Forms
  • Hangout
  • Classroom
  • OneDrive
  • Graphics: Lightroom
  • Illustrator
  • InDesign
  • Acrobat
  • Corel Draw
  • Canva Pro
  • Foxit PDF Pro Editor
  • Social Media: Instagram
  • Facebook
  • Facebook Business Suite
  • Twitter
  • Hootsuite
  • Wordpress
  • Business and Financial Tools: Chrome River
  • Accuro
  • Millenium
  • Cognos
  • Banner
  • LORIS
  • Cascade
  • Shop Laurier
  • Sales Tools: Hubspot
  • PowerBI
  • Zoominfo
  • Thnks
  • Snappy
  • Other: Zoom
  • Cisco VPN
  • ChatGPT
  • Otter AI
  • Consigno
  • DocUSign
  • Dispatch Science
  • ECourier

Websites

Volunteer Experience

  • MC/Host, KW Walk for Brain Tumours, Waterloo Park, 06/01/23
  • Team Manager & Assistant Coach, Various Community & Elite level Sports Teams, 01/01/09 to 12/31/21
  • Volunteer, COVID Vaccine Clinic, Kitchener, ON, 01/01/21
  • Volunteer, Strathcona Community Centre, Vancouver, BC, 01/01/16 to 12/31/20

Languages

French
Native/ Bilingual
English
Native/ Bilingual

Timeline

Bilingual Account Manager

Starship Logistics
02.2024 - Current

Course Materials Coordinator, Print Specialist

Wilfrid Laurier University
01.2022 - 01.2023

Admin Coordinator, PhD Program

Wilfrid Laurier University
01.2022 - 01.2023

Recruitment Coordinator, MSW

Wilfrid Laurier University
01.2022 - 01.2023

Employment Specialist for Adults with Disabilities

Milieu Family Services
01.2014 - 01.2016

Regional Marketplace Manager / Business Owner

Visalus
01.2011 - 01.2014

Executive Assistant

BC Centre for Disease Control
01.2003 - 01.2009

Store Manager

Jacob Annexe
01.2001 - 01.2003

Owner & Creator

Nat Cat Creative
01.2000 - Current

Manager

Goodlife Fitness Clubs
01.1999 - 01.2001

Technical Education/Office Services Coordinator

Open Text Corporation
01.1996 - 01.1999

AODA Online Training -

AODA.ca

BA - French, Minor in Sociology

Wilfrid Laurier University

Accounting 101 & Photography Studio Lighting -

McGill University

Web 101 -

Wilfrid Laurier University

Mandt & FASD (Fetal Alcohol Spectrum Disorder) Training -

Milieu Family Services

Visalus Professional Development: Leadership & Sales Training - Train the Trainer, How to Deliver Training on a National Call, The Power of 1, Mindset, Personal Growth, How to Motivate your Team

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